Customer Relationship Management (CRM) Champion

Course Objectives

Understand of the dynamics of Customer Relationship Management (CRM)  Better understand the importance of CRM to an organization and the long-term survival and profitability of its Brand  Strengthen the belief that CRM is really about customers.  Learn the importance of internal relationships within the organization and how that relationship can impact external stakeholders and create customers’ perception on the organization

Target Audience

This program is specially designed for Executives, Supervisors, Officers, Assistant Managers, Team Leaders, Managers and those involved in dealing with customer in their daily job scope.

Methodology

This stimulating program will maximizes the understanding and learning through case studies, lecture, group discussions, experiential learning and practical activities.

Course Modules

Module 1 – Understanding CRM and How CRM Impact Business

Module 2 – The Factors behind Customer’s Satisfaction

Module 3 – How To Delight Your Customers?

Module 4 – The Powerful Networking Skills in CRM

Module 5 – Advanced Communication Skills in CRM

Module 6 – Conflict Resolution Skills in CRM

Module 7 – Ensuring Long Term Success in CRM