Customer Service > Mastering Advanced Kaizen Methodology and Problem solving
This follow-up training program shares Kaizen’s inherent duality and digs into both the philosophy and the actions that define this fundamental quality methodology. We’ll explain:
ALL staff who wants to learn
The Course content will be delivered through short lectures, group discussions, group case studies, and roleplay during the training program
Module 1: Revision & Introduction to Advanced Kaizen
Module 2: Kaizen Methodology
Module 3: DMAIC
Module 4: The Quality Process
Module 5: Problem Solving Process Maps
Module 6: Team Leadership & Kaizen
Module 7: Kaizen Implementation in Nutshell
4.5
Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally
FREE QUOTATION!
COURSE INCLUDES
COURSE BENEFITS
ALL IN FROM ONLY
RM0/DAY
*T&C Applies
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KAIZEN & POKA YOKE ( continuous improvement & mistake-proofing ) (Online Training)
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