Managing Conflict within Teams with Emotional Drivers

Course Modules

Day 1: Understanding Team Conflict and Emotional Drivers

Module 1: The Nature of Conflict within Teams

Description:
This module introduces the fundamentals of conflict within teams, including common causes and types of conflict. Participants will explore the role of emotions and motivations in conflict, setting the stage for understanding the impact of Emotional Drivers on team dynamics.

Learning Objectives:

• Define team conflict and its common causes
• Recognize the role of emotions and motivations in conflict
• Understand the impact of conflict on team cohesion and productivity

Module 2: Introduction to Emotional Drivers in Team Settings

Description:
Participants will learn about Emotional Drivers, the core motivations that influence behavior and communication styles. This module provides an overview of the different types of Emotional Drivers and how they manifest in team interactions, especially during conflicts.

Learning Objectives:

• Understand the concept of Emotional Drivers and their types
• Identify how Emotional Drivers influence team behavior and communication
• Recognize the signs of Emotional Drivers at play in team conflicts

Module 3: Identifying Emotional Drivers in Team Members

Description:
In this module, participants will explore techniques to identify the Emotional Drivers of team members. Through self-assessment tools and group activities, they’ll learn how to observe and understand what motivates others, especially in times of tension.

Learning Objectives:

• Learn techniques to identify Emotional Drivers in team members
• Recognize individual motivations that influence conflict behaviors
• Understand how to apply this knowledge to anticipate potential conflicts

Module 4: The Connection Between Emotional Drivers and Conflict Styles

Description:
This module explores the link between specific Emotional Drivers and conflict styles. Participants will examine how different drivers influence conflict approaches, whether they lead to avoidance, confrontation, or collaboration, and how to use this understanding for constructive resolutions.

Learning Objectives:

• Analyze how Emotional Drivers influence different conflict styles
• Understand conflict tendencies tied to specific Emotional Drivers
• Develop strategies to manage conflict based on individual driver

Day 2: Resolving Team Conflicts Using Emotional Drivers

Module 5: Techniques for Conflict Resolution Through Emotional Drivers

Description:
This module introduces practical techniques for resolving conflicts by addressing Emotional Drivers. Participants will learn approaches such as empathy mapping, reframing perspectives, and active listening to support conflict resolution.

Learning Objectives:

• Apply empathy mapping to understand team members’ Emotional Drivers
• Use reframing techniques to shift perspectives in conflict situations
• Practice active listening to address core motivations during conflicts

Module 6: Building Empathy and Emotional Awareness in Teams

Description:
Participants will explore ways to foster empathy and emotional awareness within their teams. The session covers strategies to promote understanding and respect for different Emotional Drivers, helping to create an environment where conflicts can be openly discussed and managed.

Learning Objectives:

• Foster empathy among team members by understanding Emotional Drivers
• Promote emotional awareness to improve team interactions
• Develop practices that encourage open dialogue around conflict

Module 7: Facilitating Collaborative Problem-Solving

Description:
This module focuses on collaborative problem-solving techniques for teams. Participants will learn to guide discussions that consider each member’s Emotional Drivers, enabling the team to reach mutually beneficial solutions while minimizing misunderstandings.

Learning Objectives:

• Facilitate problem-solving sessions that consider team members’ Emotional Drivers
• Use collaborative strategies to resolve conflicts constructively
• Encourage solutions that align with the diverse motivations of the team

Module 8: Developing a Conflict Management Action Plan

Description:
In this final module, participants will develop an action plan to manage future conflicts based on their team’s unique Emotional Drivers. They’ll outline specific steps for addressing conflicts constructively and creating an atmosphere that values resolution and growth.

Learning Objectives:

• Create an action plan for managing conflict within teams
• Outline steps to apply Emotional Driver insights for constructive resolution
• Commit to practices that foster a positive, collaborative team culture