6 Principles of Influencing & Managing Difficult Customers Effectively

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Course Objectives

  • Identify your personality when dealing with customers
  • Make your customers feel positive towards you and your company
  • Communicate with your customer’s heart and mind
  • Know what is NLP and how to use it in building effective customer relationships

Course Modules

MODULE 1: Introduction and Ice-Breakers
MODULE 2: Know yourself
MODULE 3: Be more confident
MODULE 4: Set your target
MODULE 5: Build your team
MODULE 6: Strategize your action
MODULE 7: Your environment
MODULE 8: Practicum

Get To Know The Trainer

Trainer Dr. Alvin

Trainer Dr. Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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