Advanced Communication and Influencing Technique

Course Objectives

This course aims to expand deeper into many sources of miscommunication. It provides several easy-to-use soft skills techniques that can be employed in establishing rapport with others, strengthening relationships and avoiding common conversational traps.

• Understand what communication is
• Understand the different ways communication takes place
• Overcome communication blockages
• Establish rapport with others and improve the effectiveness of your communication
• Understand others’ feeling when interacting with them and become a trusted person in their network
• Sequence your statements efficiently to get maximum effect
• Deliver your potentially negative message and get a good response
• Use a simple technique to reinforce behaviour of team members
• Say No and be loved for it!

Target Audience

• Human Resources
• Managers
• Heads of Departments
• Anyone keen to understand the importance of Advanced Communication Strategies

Methodology

Lecture, individual & group activity, feedback sessions, discussions, demonstration, business games, role plays.

Course Modules

• Section 1: Getting Started
• Section 2: The Big Picture
• Section 3: Communication Roadblocks
• Section 4: Overcoming Communication Roadblocks
• Section 5: Empathy
• Module 6: Social Awareness
• Section 7: How to Get Anyone to Do Anything?
• Section 8: How to Give Feedback
• Section 9: How to Encourage
• Section 10: How to Say No