Customer Satisfaction using NLP

Course Objectives

Take your customer satisfaction level higher using NLP  Eliminate stress and manage time-management issues when dealing with customers  Overcome barriers to communication using the right words and emotional triggers  Handle different types of customers through better negotiation skills

Target Audience

Customer service managers, customer service executives, support staff, front-liners and anyone who deals with customers on behalf of the organization.

Methodology

This program is unique because it is conducted via experiential learning. We do not use powerpoints but, instead, you learn through the interactive sharings by the trainer (30%), psychological activities (40%), group discussions (15%) and group presentations (15%).
A. Experiential and self-discovery activities B. Group dynamics and exploratory games C. Two-way sharing by trainer D. Case-discussions and theory applications E. NLP-based games F. Reflection and dissections of role-plays

Course Modules

Module 1: Improving customer satisfaction using NLP
Module 2: Stress and Time Management for Service Providers
Module Part 3: Communicate using Effective Words and Emotions
Module 4: Negotiate with Different and Difficult Customers