Take your customer satisfaction level higher using NLP Eliminate stress and manage time-management issues when dealing with customers Overcome barriers to communication using the right words and emotional triggers Handle different types of customers through better negotiation skills
Customer service managers, customer service executives, support staff, front-liners and anyone who deals with customers on behalf of the organization.
This program is unique because it is conducted via experiential learning. We do not use powerpoints but, instead, you learn through the interactive sharings by the trainer (30%), psychological activities (40%), group discussions (15%) and group presentations (15%).
A. Experiential and self-discovery activities B. Group dynamics and exploratory games C. Two-way sharing by trainer D. Case-discussions and theory applications E. NLP-based games F. Reflection and dissections of role-plays
Module 1: Improving customer satisfaction using NLP
Module 2: Stress and Time Management for Service Providers
Module Part 3: Communicate using Effective Words and Emotions
Module 4: Negotiate with Different and Difficult Customers
4.5
A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.
FREE QUOTATION!
COURSE INCLUDES
COURSE BENEFITS
ALL IN FROM ONLY
RM1,999/DAY
RRP RM2,860/DAY SAVE RM861
*T&C Applies
Critical and Creative Thinking for Decision-Making and Problem-Solving using NLP (Online Training)
Trainer Dr Alvin
RRP RM1,700/day SAVE RM401
Live chat, call or email, we’re here for you
Quorse is Asia’s #1 online training marketplace that connects learners with trainers who seek a value-added training experience on a single platform. Discover training courses from diverse categories, ranging from technical IT certifications to personal development programs.
Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly
Sign in with your social account
or
By signing up, you agree to our Terms of Use and Privacy Policy