Leadership > Customer Satisfaction using NLP

Customer Satisfaction using NLP

4.6

Course Objectives

Take your customer satisfaction level higher using NLP  Eliminate stress and manage time-management issues when dealing with customers  Overcome barriers to communication using the right words and emotional triggers  Handle different types of customers through better negotiation skills

Target Audience

Customer service managers, customer service executives, support staff, front-liners and anyone who deals with customers on behalf of the organization.

Methodology

This program is unique because it is conducted via experiential learning. We do not use powerpoints but, instead, you learn through the interactive sharings by the trainer (30%), psychological activities (40%), group discussions (15%) and group presentations (15%).
A. Experiential and self-discovery activities B. Group dynamics and exploratory games C. Two-way sharing by trainer D. Case-discussions and theory applications E. NLP-based games F. Reflection and dissections of role-plays

Course Modules

Module 1: Improving customer satisfaction using NLP
Module 2: Stress and Time Management for Service Providers
Module Part 3: Communicate using Effective Words and Emotions
Module 4: Negotiate with Different and Difficult Customers

Get To Know The Trainer

Trainer Alvin

4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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THIS PUBLIC COURSE INCLUDES

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.6

AA
Aqil Akmal Bin Abdullah
Junior Executive, Customer Service / Hospitality
5
MA
Muhammad Amirul Bin Mohd Aron
Senior Executive, IT Management
5
LC
Lee Siew Choo
Junior Executive, IT Management
5
NH
Ngui Lin Hui
Executive, Others
5
Awesome and interactive training!
cm
chan siaw ming
Executive, IT Management
5
trainer is nice
ME
Mohd Faizal Edrus
Executive, IT Management
5
JJ
Jessica Chai Swin Joe
Executive, Others
5
TJ
Thomas Liew Kai Jun
Senior Executive, IT Management
5
SW
Sim Shiang Wei
Executive, IT Management
5
Z
Zainulariffin
Junior Executive, IT Management
5
PP
Pui Chai Ping
Senior Executive, IT Management
5
SN
Suzan Mujan Nyoreb
Executive, Security
5
TS
Tang Lui Sieng
Executive, Others
5
It is a nice course to attend
KS
Keith Bryan Ling Song Sheng
Executive, Others
5
AP
Amy Wong Yue Ping
Senior Executive, IT Management
5
LB
Liow Chu Boon
Senior Executive, IT Management
5
NI
Norlaila Ibrahim
Executive, IT Management
5
good
BS
Bernadette Ita Andrew Siddle
Senior Executive, Others
5
SH
Shirley Ting Siew Hee
Junior Executive, Others
5
JN
John Ngu
Senior Executive, IT Management
5
very experience trainer.
SU
Stephnie anak Ambrose Umban
Executive, Others
5
MT
Mindy Tumas
Junior Executive, IT Management
5
NZ
NURUL EZA AZRIN BT ZAKARIA
Executive, Others
5
LM
Louis Tiong Chiong Ming
Executive, Security
5
SB
SI YUAN BOON
Executive, IT Management
5
PS
Phan Ing Siong
Executive, IT Management
5
AR
Afiqah Binti Abdul Rahman
Executive, Security
5
SA
Stephnie Ivy anak Asen
Executive, IT Management
5
WC
Wong Sie Chien
Executive, Quality Assurance
5
IH
IZYAN BINTI HASBI
Executive, IT Management
5
LC
Lai Chin Chong
Executive, IT Management
5
TH
Tan Sze Hui
Executive, Quality Assurance
5
AA
ALI AMIRUDDIN BIN ALITAHA
Junior Executive, Operations
5
Very good
WM
WONG SING MEI
Executive, Others
5
GB
Gia Tek Bong
Executive, IT Management
5
CE
Chris Edward
Junior Executive, IT Management
5
JH
Joveni anak Henry
Executive, Research and Development
5
ND
Nurainfitri binti Dzahari
Executive, IT Management
5
SG
Sim Shiang Ghee
Executive, Others
5
LM
Lau Ming Ming
Junior Executive, Others
5
AS
Anson Khoo Yit Soon
Senior Executive, IT Management
5
Well pacing and engaging.
TL
Tiffany Zeena anak Lichun
Junior Executive, Accounting and Finance
5
EA
Elcaterrina Atek
Executive, Others
5
The training sessions is sufficient and very good. I like how the trainer coach & trained.
SI
Si Chia Inn
Junior Executive, IT Management
5
RC
Roselyn Lim Sheau Chee
Manager / Supervisor, Quality Assurance
5
EB
Esther Brandah anak Garry Brandah
Junior Executive, IT Management
5
BL
Bong Chia Lih
Executive, IT Management
5
CF
Christopher Chee Chin Fung
Junior Executive, IT Management
5
DW
Delvene Wee
Executive, IT Management
5
SL
Song Wan Li
Junior Executive, IT Management
5
WS
WONG SUNG SUNG
Executive, IT Management
5
LS
Lerry William Seling
Executive, Others
5
MA
Mohd Aiman Amirul
Junior Executive, IT Management
5
SD
Sylvester Slide anak Diog
Executive, Security
5
ZR
Zunnur Armiza binti Abdul Razak
Executive, Others
5
JM
Jimmy Wong Wei Min
Executive, IT Management
5
DL
David Liew Wee Liang
Executive, IT Management
5
TH
TOMI LO TOH HUA
Senior Executive, IT Management
5
EH
Elvin James Howard
Executive, IT Management
5
excellent. good. great. friendly. cheerful.
BP
Bruno Anak Pamap
Junior Executive, IT Management
5
SE
Syafiq Nazmi bin Ekhwan
Executive, IT Management
5
LR
Lester Tang Jia Rui
Junior Executive, Others
5
Nice course and interesting trainer
BP
Brian Cheong Kok Phing
Executive, Engineering
5
TY
Tang Ming Yee
Executive, IT Management
5
AR
ANDIKA BIN RONI
Executive, IT Management
5
Excellent
CY
Chan Kwang Yung
Junior Executive, IT Management
5
YT
YII SHUN TENG
Executive, IT Management
5
VO
VANCE HESLER ANAK ODDY
Executive, IT Management
5
NY
NG SIUW YANG
Junior Executive, Engineering
5
JL
JONG TZE LUNG
Executive, IT Management
5
Lf
Liew min fei
Senior Executive, IT Management
5
SK
SITI FAIZNUR BINTI KAMARUDDIN KIEW
Senior Executive, IT Management
5
PY
Pui Wee Yaw
Executive, IT Management
5
Worth it
AS
ABANG MAIZAD NAQIB BIN ABANG SAPRI
Junior Executive, Security
5
I enjoyed the training thank you for the knowledge
DM
Daniel Soh Kung Min
Junior Executive, IT Management
5
TW
Then Sze Wee
Senior Executive, IT Management
5
KS
Kuek Chai Seoh
Executive, IT Management
5
NW
NUR AISYAH BINTI ABDUL WAHED
Executive, Engineering
5
LH
LIM CHERN HOU
Executive, IT Management
5
VC
VOON YU CHENG
Executive, IT Management
5
MI
Mohd Hafizzudin Bin Isa
Executive, IT Management
5
BK
Bong Kin Kiet
Executive, IT Management
5
Great course. Friendly trainer. Interactive training. Smooth flow.
SN
SYLVIA SADIAH A/K ANDREW NYAMBONG
Junior Executive, IT Management
5
CC
Chai Bing Cheng
Executive, Engineering
5
TJ
THRISHYA BRENDA ANAK JELITA
Executive, IT Management
5
VH
Voong Tze Howe
Junior Executive, Others
5
good
LT
Luke Ting
Senior Executive, IT Management
5
TM
TIAN SHIH MIN
Executive, Others
5
AB
Andrea Anak Edmund Banyoi
Junior Executive, IT Management
5
SM
Siti Hairulnisa binti Mohairi
Executive, IT Management
5
LI
LEE MEI ING
Executive, IT Management
5
MS
Mohd Khairun Nasir Bin Saadi
Senior Executive, IT Management
5
LH
Lau Shi Hong
Executive, Engineering
5
EM
Ezra Moses
Executive, IT Management
5
EL
Eric Kon Yin Liang
Senior Executive, IT Management
5
-
JH
Jasmine Charissa Tay Joo Hui
Junior Executive, IT Management
5
ZR
Zaidatul Zanariah Binti Abdul Razak
Junior Executive, Others
5
AG
AARON TAN EU GENE
Junior Executive, Others
5
BC
Bryan Phui Chun Chiang
Senior Executive, IT Management
5
LM
Lo Lu Chang, Milo
Executive, Accounting and Finance
5
its a good topic to learn in deling with people.
TC
Then Wee Chong
Senior Executive, Others
5
Very good course to attend.
DJ
Demus Johney
Executive, IT Management
5
Friendly trainer
DJ
Darren Jerah
Junior Executive, IT Management
5
PD
PRESELLA SHERRILYN ANAK DENNIS
Executive, IT Management
5
The talk is very enjoyable and interesting. The speaker is also very responsive and always engages with the participants.
CM
Chang Ai Min
Senior Executive, IT Management
5
KP
Kuan Paw Paw
Executive, IT Management
5
AS
Anthonia Tra anak Sedin
Junior Executive, IT Management
5
SA
Shaza Safura Binti Abdullah
Executive, IT Management
5
SM
Shahrulnizam anak Medang
Junior Executive, IT Management
5
The best
CY
Chong Juang Yi
Executive, IT Management
5
Nice
NI
Nurulliza binti Inggal
Executive, IT Management
5
Hope can learn more other thing from the speaker
HM
Helena Merai
Executive, Others
5
the trainer is nice and making the training easy to understand
MN
MUHAMMAD HAZREE BIN ABDUL NASSER
Junior Executive, IT Management
5
One of the best learning session I've had!
EA
EWIENA BIVIE ANAK APON
Executive, IT Management
5
good + enjoy
IH
Intan Ainin Sofia Binti Hassan
Junior Executive, IT Management
5
Keep it up! Thanks for good information.
Ih
Isaac jana anak henry
Junior Executive, IT Management
5
DZ
DYG ZAFIRAH BINTI ABG ZAINUDIN
Junior Executive, IT Management
5
MJ
Mohammad hermi Jaffri
Manager / Supervisor, IT Management
5
MA
Muhamad Syahmil Aiman
Executive, IT Management
5
Good course and great speaker!
SS
Shylcia Marsu Anak Sundai
Junior Executive, IT Management
5
Great training!
AH
Alshafiq bin Hasbi
Executive, IT Management
5
If got 6 stars I'd give 6 stars.
TL
Teo Yong Lai
Executive, IT Management
5
AA
Ameer Uzair Bin Azam
Executive, IT Management
5
NY
Nurvanny Shariin binti Yaman
Executive, IT Management
5
LP
Lim Hui Ping
Executive, IT Management
5
Interesting training
CL
Carrington Linggie
Executive, IT Management
5
Good
MS
Mohd Faiz Yazid bin Abu Seman
Junior Executive, IT Management
5
Ak
Anthony chan kok kiong
Executive, Engineering
5
LS
Lee Hui Sing
Junior Executive, Others
5
EF
Eric Bong Chong Foo
Senior Executive, Project Management
5
FD
Fidel anak Dublin
Junior Executive, IT Management
5
Enjoyable course
AN
Alice Anak Naling
Executive, IT Management
5
Very nice training with good interactions
DJ
Desmond Wong Yeh Jong
Junior Executive, IT Management
5
ES
Eric Tiong Yung Siang
Executive, IT Management
5
EC
Edmund John Chee
Executive, Engineering
5
Nice course and trainer
CT
CANDELINI ANAK MICHAEL TIO
Junior Executive, IT Management
5
KH
Kong Yun Hui
Executive, IT Management
5
DL
Dolly Rattha Anak Lani
Executive, IT Management
5
NH
Norhasimah Binti Hassan
Junior Executive, Customer Service / Hospitality
5
Excellent! 👍
LY
Liew Hung Yean
Junior Executive, IT Management
5
MM
MARYLIN MICHELLE
Executive, Customer Service / Hospitality
5
KL
KEVIN CHOONG SHEK LIANG
Executive, Others
5
MS
MUHAMAD ZAKI YAMANI BIN MUHAMAD SAID
Manager / Supervisor, IT Management
5
Good
CS
CHUNG CHONG SIEN
Self-Employed, Others
5
Good training
KN
Karen Tiong Jie Ni
Junior Executive, IT Management
5
GM
GERALD SANGKAN ANAK GILBERT MUNAN
Junior Executive, IT Management
5
WY
WONG LU YEE
Junior Executive, IT Management
5
KN
Kuan Pei Nei
Executive, IT Management
5
DU
Dayang Cerel Awang Udin
Junior Executive, Administration / Secretarial
5
NH
NAZRY BIN HASSIM
Executive, Customer Service / Hospitality
5
CS
Christopher Tiong Kung Sheng
Junior Executive, Engineering
5
MJ
MUHAMMAD HAZIQ BIN JOBLI
Executive, Engineering
5
MA
Mohammad Aidid bin Aidi
Executive, Others
5
CC
Chris Ngieng Ngui Choon
Junior Executive, IT Management
5
Interesting topic and having a great time with Dr Alvin Teoh.
TG
Tiffanny Anak Garan
Executive, Others
5
I enjoyed the sessiom very much. Thanks for the new knowledge shared.
EE
Edwin Sippi Anak Edmund
Junior Executive, Engineering
5
HH
Humaira Syafiqah Binti Hamdan
Junior Executive, IT Management
5
NB
Nurfakhira binti Baharudin
Executive, Engineering
5
IM
Igat Majang Anak Matthew
Junior Executive, IT Management
5
Dr. Teoh is a very engaging speaker. Actually if he hosted a stand-up comedy skit, I would 100% attend.
NK
Nur Izzah Bt Khalik
Junior Executive, IT Management
5
RF
RICHARD NG YEW FATT
Executive, Research and Development
5
GK
Gina Anak Kandau
Executive, Sales
5
BB
BEATRICE ANAK ROBERT BEDALI
Executive, IT Management
5
Dr Alvin is very supportive and responsive to us. Thanks Dr Alvin for a great session. Enjoy your training very much
MJ
Muhammad Ashraf Bin Johari
Junior Executive, Research and Development
5
SY
Si Kim Yeung
Junior Executive, IT Management
5
MR
Muhammad Hakimie Bin Ratono
Assistant Manager, IT Management
5
EC
EE YAW CHIEN
Junior Executive, IT Management
5
Good training.
MP
MATHIAS HUGO ANAK WILLIAM PORO
Executive, Engineering
5
FY
Fatin Syafiqah Binti Yazi
Executive, IT Management
5
CM
Calvin Anak Martin
Junior Executive, IT Management
5
great course
HN
Hazel Nazlyn
Junior Executive, Others
5
CT
Connie Tsen
Executive, Project Management
5
TC
TING LEE CHING
Junior Executive, IT Management
5
ED
Elvinfean Difison
Junior Executive, Engineering
5
EM
Eliezabeth Mil
Executive, IT Management
5
Nice session
Nm
Nanty Anak mikung
C-Level, Others
5
VF
Voon Nam Fook
Junior Executive, Operations
5
Great learning experience!
NP
Ngu Su Ping
Executive, HR / Learning and Development
5
Enjoy the training so much! Keep it up!
MS
MUHAMMAD MUZAKKIR AFIF BIN SAINI
Executive, Security
5
KK
Khennie Khairul
Junior Executive, Operations
5
EW
Eric Kalang Wang
Executive, Operations
5
An extremely helpfull and informative course
LS
LIANA ANAK SIANG
Junior Executive, Customer Service / Hospitality
5
AH
Alexius Hon
Executive, Marketing / Design
5
CY
CHIN HENG YIK
Junior Executive, Customer Service / Hospitality
5
WB
Wencelaus Damian Bedus
Executive, Marketing / Design
5
AS
Asther Joy Melkin Spencer
Senior Executive, Operations
5
Overall a good training session
AG
ALLISON RANI GUGKANG
Executive, Administration / Secretarial
5
MA
MIKL MILL ANAK ALEX
Junior Executive, Others
5
NS
Norshahira Binti Mohd Shah
C-Level, IT Management
5
YW
Yong Tze Weel
Manager / Supervisor, Operations
5
NA
Nur Alfreeana Binti Alfie
Junior Executive, IT Management
5
Great learning.
SY
Sim Sheak Yee
Senior Executive, IT Management
5
LS
LINA KHOO PING SIANG
Executive, Others
5
PJ
Philip Niri Anak Johny
Junior Executive, IT Management
5
BL
Benny Yeo Kim Leong
Junior Executive, Warehousing / Logistics
5
NK
Nathaniel Koh
Junior Executive, IT Management
5
Overall very nice, and very fun to attend !! Really enjoyed the course and learnt a lot from it 🙂
GH
Goh Lak Hong
Junior Executive, Accounting and Finance
5
PF
Pui Chai Fuen
Senior Executive, IT Management
5
GK
Gerald anak Kidcarson
Junior Executive, IT Management
5
Noice
BB
BIBIANA BT BOJENG
Junior Executive, Others
5
FS
Faizal Bin Mohd Sahami
Junior Executive, Administration / Secretarial
5
LF
Lee Chee Fun
Executive, Engineering
5
ET
Esther Teo
Junior Executive, Customer Service / Hospitality
5
AN
Ahmad Tamizi Bin Mahd Noor
Executive, Operations
5
DT
Derisee Tang
Junior Executive, IT Management
5
Happy course
The course is relaxing, fun and interesting. I have learn how to communicate with clients in a more delightful way and how to observe their hidden feelings through the NLP.
NN
NOORLIZA SHAH BINTI MOHAMAD NASIR
Executive, IT Management
5
WH
Winnie Chan Siow Hui
Executive, Operations
5
FZ
FARRAH ZULEIKHA BINTI ZAKARIA
Executive, Sales
5
DU
DAYANG POLING BTE HAJI AWANG UDIN
Self-Employed, Others
5
NA
Nur Shareen binti Noor Arzaman
Executive, IT Management
5
SS
Syaiful Bakri Bin Abu Seman
Junior Executive, Customer Service / Hospitality
5
LM
LINDA CHRISTY ANAK MEREGI
Junior Executive, Others
5
MS
MAMIN BIN SUHAILI
Junior Executive, Facilities / Maintenance
5
RD
Roslina binti Drahman
Junior Executive, Procurement / Purchasing
5
KM
KARTINI BINTI MARZUKI
Executive, HR / Learning and Development
5
Great course!
LS
Lee Pei Shyuan
Executive, Others
5
Very informative and fruitful NLP training by Dr Alvin
Thank you Dr Alvin for training us with a lot of real life examples/scenarios. This helps absorb, understand and remember the theories a lot more easily.
WJ
Wan Nur Hidayu Binti Wan Juslee
Executive, Project Management
5
WE
WILSON ANAK ENTERING
Junior Executive, IT Management
5
Customer NLP
NA
Nabilah Binti Adha
Junior Executive, Operations
5
FM
FREDDRUS TUSIM AK MOGON
Junior Executive, IT Management
5
👌
👌
CS
Chai Cheen Shun
Junior Executive, Engineering
5
NH
Nazirul Haziq
Junior Executive, IT Management
5
👍
👏
SR
Syuhana Ramli
Junior Executive, IT Management
5
TY
Taiana Siaw Sie Yie
Junior Executive, Administration / Secretarial
5
EE
Edwin Simon anak Enjup
Junior Executive, IT Management
5
Best
SJ
Si Yuan Joo
Executive, Operations
5
FZ
FATIMAH AZ-ZAHRA BINTI ZAKARIA
Junior Executive, Others
5
EH
Eddie Leo Kee Han
Junior Executive, Facilities / Maintenance
5
SZ
SITI NUR ERINA SARI BINTI ZULKAPLI
Executive, Others
5
Ia
Ibnu Hakim aziz
Junior Executive, Customer Service / Hospitality
5
ZM
Zainul Arifin Bin Mortada
Executive, Operations
5
NLP Training
MK
MUHAMMAD HELMI (OSM KL)
Junior Executive, IT Management
5
GE
Gladys Lim Jia En
Junior Executive, IT Management
5
DA
Delmond Anak Roland Asan
Junior Executive, IT Management
5
Jy
Jean sim yian yian
Junior Executive, Sales
5
Good
NI
Nur Azmina Binti Ismadi
Self-Employed, Others
5
DU
DAYANG POLING BTE HAJI AWANG UDIN
Self-Employed, Others
5
5
-
TP
Tay Shee Pei
Junior Executive, Operations
5
E
Elrickson
Junior Executive, Operations
5
CK
CHIN ZAN KIUN
Manager / Supervisor, IT Management
5
Excellent
io
iffa othman
Self-Employed, Others
5
very friendly but interesting
easy to understand
JT
Jerry Ting
Executive, Others
5
MM
Mazelen Binti Mohamad
Junior Executive, Administration / Secretarial
5
NA
Norini binti Amit
Self-Employed, IT Management
5
SM
Siti Maimunah Binti Mohamad
Self-Employed, IT Management
5
Ss
Siti rohaya bt bedu samad
Executive, IT Management
5
CM
Chiu Lee Mei
Manager / Supervisor, Project Management
5
Excellent service by trainer
Friendly and experience trainer, take care of the class and listen to the participants. Able to interact with the participants well.
ES
Eric Duffy Anak Stanley
Junior Executive, Operations
5
PS
PANG TUNG SHAAN
Executive, Administration / Secretarial
5
Trainer Dr Alvin Teoh
An engaging and lively 4 sessions. Not a single boring moment.
MI
Mohamad Kartizan Mohamad Ibrahim
Junior Executive, Others
5
MA
Munirah Aliah Binti Mohd Amin
Executive, Accounting and Finance
5
NLP helped me a lot
I can now not just understand more about my customers, I can also understand the people around me and myself more using NLP.
SA
Saiyidah Hazirah binti Zurin Adnan
Executive, IT Management
5
AK
ABDUL SHAFIEZZY BIN ABDUL KADIR
C-Level, Customer Service / Hospitality
5
NLP - By Dr.Alvin Teoh
Very good. Easy to understand He can explained well.
SK
Sarah Amyba Kulong
C-Level, Customer Service / Hospitality
5
AM
Ashroy Kayung Anak Melaka
Executive, IT Management
5
The course is really fun and useful.
AW
Azdhar Zulkarnain Bin Hj. Abdul Wahab
Junior Executive, Facilities / Maintenance
5
UA
Uzaraga Affendy
Executive, Operations
5
M
Muhammad_26700
Junior Executive, IT Management
5
SF
Siti Salbiah Muhammad Firdaus
C-Level, Customer Service / Hospitality
5
LR
LEE JUN RU
Executive, Engineering
5
Good training session
The trainer is good. During the session trainer give lots of real life example which we will face. Training material is clear and easy to understand.
LP
LEE JOON PEI
Senior Executive, Others
5
AA
Abdul Afif Bin Abdullah Afandi
Junior Executive, IT Management
5
MA
Mohamad Amin
Junior Executive, IT Management
5
Ic
Irene chieng
Junior Executive, Accounting and Finance
5
RB
RONEO JOSEPH BUNCHOL
Manager / Supervisor, Legal
5
5
4
LC
Lo Yun Chung
Executive, Accounting and Finance
5
JT
Jacinta Sapok Thomas
Junior Executive, Others
5
-
-
VK
VUN TZE KHEE
Junior Executive, Customer Service / Hospitality
5
Good training
Training time and informations all are very useful and learn lots of new things. Dr.Alvin Teoh presents it very lively and not boring.
NH
Nurul Amira binti Haron
Executive, IT Management
5
IT
Irene Tho
Senior Executive, Others
5
MR
Muhammad Hazwan Bin Abdul Rahman
Executive, Operations
5
JG
Jaywin Goh
Executive, Customer Service / Hospitality
5
Mf
Mohammad fariez
Junior Executive, IT Management
5
CS
Chong Chun Shang
Director, Facilities / Maintenance
5
J
Jasmin
Junior Executive, Others
5
EA
Elissa Carol Anak Ganeng Awa
Junior Executive, Customer Service / Hospitality
5
Excellent
Interesting course
LC
Liu Shaw Chan
Senior Executive, Operations
5
Ca
Cyril anak ahon
Junior Executive, Warehousing / Logistics
5
SS
Shazuane Shafee
Executive, IT Management
5
IA
Izzatul Arifah
Junior Executive, IT Management
5
EK
Elvin ting Min Khoon
5
Great and Fun session with Dr. Alvin
Had a great time attending the session by Dr Alvin, the training was fun and engaging. Great examples were provided by Dr Alvin for us to relate to what was being delivered. Thank you for the session.
JK
Jonah Benjamin Khoo Hock Khee
5
Customer Satisfaction using Neuro-Linguistic Programming (NLP)
This is a very good training course to help us achieve customer satisfaction using Neuro-Linguistic Programming (NLP) approach.
ER
Emilian Owen Anak Rijed
5
GY
Gee Chik Ying
5
Very practical training
Very clear and easy to understand training session. Good example and scenario given for how / when to use the knowledge.
ML
Molly Lim
5
S(
Soon Hui Peng (Josephine)
5
RF
RENE BROOKE FREDRICK
5
Awesome session (Customer Satisfaction through NLP)
- Engaging and encouraging type of training indeed. This will aid many to reset their mindset/attitude in countering possible and impossible situations.
NC
Ngu Chui Chui
5
SS
Samuel Cheng Tze Schuan
5
DP
Dora Siong Sze Ping
5
BJ
Bryan Robson Anak Joseph
5
SL
Stivalen Anak Lepon
5
NLP Training
Trainer is excellent in elaborating and giving examples for training materials.
HI
Hazibah Bt Ibrahim
5
Very impressive and lively
HE
Herlangga Ninggrat anak Erang
5
Fantastic topic
excellent
KY
KONG XIAN YANG
5
SZ
Suryati Abd Kadir Zailani
5
Trainer style on training
Very creative and flexible
WK
WENDY RICHAEL ANAK KUDANG
5
Interesting Training!
I have achieved what I came here to achieve. Great job Dr. Alvin!
LF
Leslie Peter John Flack
5
Really good course to help understand your customers to provide better service
This is beneficial to allow people to better understand how customers all differ and behave
JJ
Julie Anak Jono
5
KA
Kartini binti Asman
5
CL
CHIN CHING LIANG
5
F
Fahreeza
5
Ts
Tiaw nyuk siong
5
GK
GLORIA ANAK KELBIN
5
SH
Stanley Wong Yun Hui
5
Ts
Teo chui suang
5
DI
Daphne Ivy
5
NL
Nelson Lasarus
5
One of the best training I attended during mco!
Love the way Dr. Alvin handling the class. Way of delivering the contents is excellent as well.
NT
Ng Wen Thing
5
Interactive and comprehensive
This course was comprehensive. Dr Alvin provided lots of interesting examples to describe how to apply the knowledge on increase customer satisfaction level using NLP~ It was fun, thanks!
KY
Kuan Zhen Yang
5
NLP
JM
Joshua Anak Marilyn
5
MO
MOHD RAZALI BIN ALI OMAR
5
NA
Nurain Abdullah
5
Excellent
ND
Norita Dolbah
5
trainer presentation
ST
Soo Kai Ting
5
Contents and Trainer
Love this training course as the content is very useful and systematic. The trainer is very helpful and friendly.
NJ
Norrasahah Binti Jamadi
5
WH
Wong Soon Hin
5
Ss
Steefennus anak sakol
5
MN
Mohamad Amir bin Norazman
5
Nice Session
Good NLP Session for staff
TA
Thamaratul Izzah binti Azman
5
NLP Training Rating
Great training
TT
Tan Siew Ting
5
BA
Bernard Breamer Anak Adam
5
CM
Calvin ak. Martin
5
LS
Leo Sondek bin Serun
5
Good
Pleasure
PH
Pui Huan Hui
5
MF
Mohd Zul Hafiq bin Mohd Fadzli
5
PY
Phang Khong Yem
5
MB
Muhammad Kashfil Aziz bin Awang Basry
5
Great course engagement
Course instructor is always engaging the participants, making learning stick better with experience.
PC
Peter Pui Chee Ce
5
VR
VERA RUTH REWCASTLE
5
CS
Chong Nguan Soon
5
IH
Ivan Kho Wen How
5
NR
Norzaitul Bt Ramlee
5
NA
Nurashiela Abdullah
5
IS
Ismandy Bin Sufian
5
All
All
MW
MELISSA EMYLEARN ANAK WILFRED
5
Overall rate on the training
MM
Mohd Mohteza
5
Great
Great course even though being held online.
MR
Muhammad Adli Fadli Bin Rosli
5
YM
Yeo Hai Ming
5
JJ
Johnstone Bin Jibin
5
Great Content and Presentation
KM
Kong Shaw Mou
5
TS
Tan Teck Seng
5
CH
Christina Kiu Leh Hiong
5
TY
Tan Tze Yee
5
ZS
Zuharah binti Sahari
5
SI
Siti Monirah binti Ideris
5
Very good
Very good
LL
Lim Gek Lee
5
Helpful and informative
Highly recommended
Yk
Yap Kate kiong
5
Customer satisfaction using NLP
helpful topic for work.
LS
Lian Wei Sheng
5
KL
Kiu Hui Ling
5
AS
Allen Sim
5
NK
Nur Hajjariah Khusaini
5
Useful
Useful and beneficial. The trainer is also very engaging
NJ
NUR AIFFA ZAHIRAH BT JAMIL
5
Fun Training
The brainstorming session was fun!
SM
Siti Musfirah
5
LK
Lo Lik Khiong
5
SH
Sheila L. Henry
5
NA
NGU ING ANN
5
CS
Cindy Chong Li San
5
NW
Noraishah binti Abdul Wahab
5
MN
Md. Noor Qhassimudin Bin Normala
5
KT
Kisna ak Tella
5
RH
Robin Kon Yin Hai
5
BL
Billeaster anak George Lipih
5
RS
Rofino Anak Sanais
5
JL
Jennecy Liew
5
CD
Christy Fiona anak Dunstun
5
Trainer rate
The trainer is helpful, amazing, a good speaker.
TH
Tan Jie Hong
5
Good
Thumb up
AM
Adzreel Zeequanil Bin Martadam
5
Great course to adapt in work environment
BF
Bong Siak Foong
5
SG
SHARON CAROLINE ANAk GERRY
5
SC
Sim Siang Chiang
5
WT
Wang Jern Tat
5
SJ
Salmai Anak Joseph
5
DW
Dennis Chua Chun Wee
5
KK
Kenny Kueh Boon Kiat
5
TH
Terence Thian Chia Hung
5
Course well delivered
Course is well delivered with real life examples, and appropriate amount of engagement.
SK
Sheena Ann A/P Koruthu
5
TC
Tan Chong Cheng
5
MZ
MOHAMAD NURALLIK DANIEL BIN MOHAMAD ZUKHAIRIN
5
NI
Noor Shizarin Isnin
5
CS
Cecilia Chong Pei Si
5
TF
THEN YIT FUI
5
CK
Chin Sin Kian
5
JE
Jackson anak Embuas
5
BF
Bajing Fzal
5
Good
MS
Mohd Syazwi Bin Suhaimin
5
Excellent
Excellent
LK
Lai Chee Kian
5
NJ
Ng Siat Jin
5
CK
Chin Sin Kian
5
SR
Shelly Rendan Labang Anak Rawing
5
FH
Fadhila binti Hassan
5
LG
Leha anak Gani
5
BC
Beatrice Chin
5
EJ
Elphydick Joshua
5
Ta
Ting Tung awee
5
BB
Bob Berkcamp Anak John Benjamin
5
SN
Stacey Mia Anak Ngipa
5
For Trainer Presentation
Great & clear explanation
AJ
ASUCLLY SULING JOK
5
CH
Chang Mei Hui
5
YH
YEO SHIN HOCK
5
JC
Jacqueline Chong
5
AR
Arlida Haryati Binti Reduan
5
BT
Bong Chee Thin
5
Customer Satisfaction using NLP
DC
David Kee Yen Chee
5
kK
kueh Ling Kee
5
GJ
Gabriel John Jatot
5
LF
LAI YEK FANG
5
AP
Ashley Peter
5
KB
KIEW SENG BOON
5
VL
Vhalentine Irok anak Luing
5
So
Samuel Tiong ing onn
5
WW
Wilson Wagner
5
Exposure to new aspects in customer handling
This training enabled me to understand better the relationship between service provider and customer. This can be a great guidance for future dealings with customer and colleagues.
BL
Bonney anak Linggi
5
TL
Tay Wei Ling
5
ES
Eva Snelus
5
TA
Terrance Victor Apau
5
DK
Dzulfiqar Radziman bin Kamal
5
IA
Ivan Indham anak Roland Asan
5
Nicely done
TW
Tony Chung Ming Wei
5
CC
Chung Goh Chuan
5
VW
VOON YU WEI
5
TL
Then Shook Ling
5
LF
Lim Ai Fang
5
HD
Haziq Fitri bin Daud
5
NH
Nur Haniza Haini
5
DN
Dayang Siti Norfazirrah
5
Good
Good
Dd
Dafina binti daud
5
AT
Azri Bin Taras
5
RL
Richard Tan Hock Lee
5
For professionalism
SA
Syafiee Bin Arzemi
5
AK
Angeline Kho
5
MR
Mohamad Syukri bin Raili
5
Bb
Beldred berthold
5
Good and satisfied
Nm
Nurhishamuddin bin muhammad
5
AN
Alexandra Noeb
5
Enjoyable training session
MB
Mohd Sukaimi Haji Bujang
5
wow
Awesome
VL
Vicky Lim
5
I give 5 star, Perfect for me
Good , Perfect , Excellent
BP
Bernard Peter Puro
5
GE
Gisang Anak Ekau
5
5 stars
5 stars
BE
Benet Bin Edward
5
Good course.
Good topics covered.
KP
Kho Ling Piao
5
MR
MOHAMMAD SOBRI BIN ABDUL RANI
5
MB
Mervyn Jim Brooke
5
EU
Emmanuel Sepp Anak Usop
5
Good
Good
MC
Melvin Ching
5
JK
JONG ING KIAT
5
CE
Clarissa Edna
5
IM
Ibnie Misran
5
the best to learn
all learn some are new some are more to update what we learn before
DW
Desmond Wee
5
NLP
Very interesting yet easy to understand course
BB
Ben Frankline Anak Bujang
5
Excellent.
Marvelous.
KS
Kaberi Sinau
5
BC
Bartholomew Sirow Chong
5
CK
CHAI CHEE KIEN
5
NLP
BS
Bibi Nurfaezah binti Md.Mujahidin Sonata
5
CD
Cornelius Kelvin Anak Peter Doi
5
TT
Thomas Tan
5
Excellent
Excellent
ZS
Zainudin bin Sulaiman
5
WC
Wee Wei Chee
5
Great
Great course
IJ
Immanuel Jacob
5
Good speaker
SO
Shereena Anak Obeng
5
IT
Imanudin bin Ahmad Tajudin
5
FF
Fazreen Azzrul Bin Mohd Fauzi
5
WA
Wan Mohamad Edruce Bin Wan Abdullah
5
LH
Leslie Toh Boon Haw
Senior Executive, IT Management
4
SK
Sherilyn Rinie Anak Klimbang
Executive, IT Management
4
TS
Thomas Chai Ching Siong
Manager / Supervisor, Others
4
BJ
Brennan Liu Jiew Jin
Senior Executive, Others
4
FS
Florence Teo Hui San
Junior Executive, IT Management
4
Good course
AR
Abdul Azri Bin Ramle
Executive, IT Management
4
KP
Kevin Yee Teck Ping
Senior Executive, IT Management
4
HC
Hii Ding Chen
Executive, IT Management
4
BW
BRYAN WONG
Executive, IT Management
4
Good
MM
Muhammad Khairuddin Bin Mahmud
Junior Executive, HR / Learning and Development
4
LA
Layla Witri binti Azhar
Junior Executive, Customer Service / Hospitality
4
LW
Ling Kuok Wei
Senior Executive, Others
4
WY
Wendy Tan Sze Ying
Executive, Others
4
HH
Hishamshah Bin Hazmi
Senior Executive, IT Management
4
MP
Mulder Pu
Junior Executive, Engineering
4
YS
Yung Teck Sheng
Junior Executive, Others
4
SK
Sharon Chai Yee Kar
Executive, Marketing / Design
4
CN
Choo Chee Ni
Executive, IT Management
4
CL
Chang Yei Ling
Executive, IT Management
4
TL
TING BICK LING
Junior Executive, Engineering
4
KY
Kho Yo Yung
Junior Executive, IT Management
4
AM
Azwaan Majidi
Junior Executive, IT Management
4
SL
SHIRLEY CHAI SUET LI
Executive, IT Management
4
SS
Syed Sulhi
Executive, IT Management
4
JG
Joseph Wong Siong Gang
Executive, Others
4
MH
Mohd. Hasnol Bin Hot
Senior Executive, IT Management
4
FB
Felicia Bong
Junior Executive, Engineering
4
HC
Ho Siew Chee
Junior Executive, IT Management
4
KA
Kenny Kent Anak Akiw
Executive, Security
4
Good
MC
MICHAEL CHEN
Executive, Others
4
WM
Wong How Ming
Executive, Others
4
JT
Jason Chan Wei Tze
Executive, IT Management
4
CL
CHUA CHUNG LONG
Junior Executive, IT Management
4
VC
Victor Chin
Junior Executive, Engineering
4
CZ
Chai Xin Zhi
Junior Executive, Accounting and Finance
4
LM
Lumiin Vong Pak Miin
Executive, Others
4
HS
Hardy Sudiro
Manager / Supervisor, IT Management
4
TF
Tsai Kien Fung
Junior Executive, IT Management
4
Very good!!!
ND
Nuel Anak Deli
Junior Executive, IT Management
4
CW
Chan Juk Wei
Senior Executive, Others
4
AA
Ahmad Saufiq Bin Ardimansyah
Junior Executive, IT Management
4
WC
Wong Ann Chee
Senior Executive, Others
4
TJ
Tan Woon Jie
Junior Executive, Others
4
NS
Nur Amanina Shamshulbahri
Executive, Others
4
EY
Emily Yap
Executive, Administration / Secretarial
4
BS
Bernard Lim Tze Siang
Manager / Supervisor, Project Management
4
SY
SIAW KAH YUNG
Executive, IT Management
4
ML
Marcus Leong
Executive, IT Management
4
Cz
Chai wui ze
Executive, IT Management
4
BA
Barry Belian anak Atek
Junior Executive, Engineering
4
Nj
Nur farah hanim binti johari
Executive, Customer Service / Hospitality
4
MS
Max Law Jiunn Shyan
Junior Executive, Accounting and Finance
4
LH
Lim Siew Huong
Senior Executive, Customer Service / Hospitality
4
SI
Siti Afiqah Binti Ismail
Executive, IT Management
4
AZ
Abdul Syafieq Syazliem bin Zakaria
Executive, Others
4
CT
CLEMENT MICHAEL TITUS
Senior Executive, IT Management
4
Very useful
Lw
Lizzie wong
Executive, IT Management
4
GF
Gwendolyn Ria Fam
Junior Executive, IT Management
4
JT
JOANA LING TING TING
Junior Executive, Others
4
KK
KONG CHUN KHIN
Executive, IT Management
4
CY
Chan Beng Yong
Junior Executive, IT Management
4
AX
ANNE TAY KAI XIN
Executive, Engineering
4
FY
Frederick Foh Tze Yung
Senior Executive, Facilities / Maintenance
4
DO
David Ting Chiong Ong
Junior Executive, IT Management
4
EP
Elizebeth Southwell Peterus
Junior Executive, IT Management
4
CM
Christoper Kho Chee Meng
Executive, Project Management
4
Very good training with experienced coach. He is approachable and able to relate with the real life scenarios.
NS
Ng Chin Shu
Executive, IT Management
4
AH
Albert Tang Sing Hong
Senior Executive, Others
4
HM
Hii Wei Min
Executive, HR / Learning and Development
4
DD
Dayut Anak Dumbom
C-Level, Others
4
-
Jh
Jee shuh hui
Junior Executive, Accounting and Finance
4
SC
Siti Suhaila Chebi
Junior Executive, Procurement / Purchasing
4
CC
Chong Siew Chen
Executive, Others
4
MJ
Mohamad Fazlan Bin Joni
Junior Executive, Operations
4
NH
Nelson Ting Min Hui
Senior Executive, IT Management
4
SN
Shane Wee Jo Nah
Executive, IT Management
4
NS
NUR HAFIZAH BINTI SHAMSUDDIN SHAM
Junior Executive, Operations
4
RA
Rusyda Adawiyah
Executive, IT Management
4
Good and useful for daily communication needs, not just for customers
The training session was very fruitful and packed. I first thought it took a long time to stretch up tp four days but the session really needs some rest as well. So it was a very good.
DJ
DORA Jok
Executive, Operations
4
4 stars
Great!
JR
Jameel Tyaibah Binti Abdul Razak
Executive, Project Management
4
MR
MOHD NAZRI RAIEE
Junior Executive, IT Management
4
Fun
Nice
NS
Ngu Heng Sung
Executive, IT Management
4
R
Rizuan
Junior Executive, IT Management
4
TT
Tay Lip Tong
Senior Executive, Accounting and Finance
4
Good
good
LW
Lim Lih Woei
Executive, IT Management
4
TS
TEO WEE SIANG
Executive, Operations
4
Good
The training material is good. Just sharing. Everyone not participating, claims that no mic no cam
JH
JEE CHUN HIAN
Executive, Engineering
4
NF
Nigel Goh Tze Fei
Junior Executive, Others
4
JI
Julia Binti Ismail
Junior Executive, Others
4
Nw
Ng Kiang wan
Executive, Administration / Secretarial
4
Ni
Nasrul imran
Executive, IT Management
4
LC
Lo Pei Chen
Executive, Accounting and Finance
4
NLP Programme
Good & learn a lot
SR
Siti Sandrawati Bt Abdul Rani
Self-Employed, Others
4
-
-
AZ
Aeron Zessco
Junior Executive, Others
4
RP
Rosita Anak Peter
Junior Executive, Procurement / Purchasing
4
CK
Calvin Chen Wei Kiong
Senior Executive, IT Management
4
EM
Emily Lim Ai Mei
Junior Executive, HR / Learning and Development
4
LL
Lee Peng Liew
Junior Executive, Accounting and Finance
4
CY
Christina Voong Chien Yeo
Junior Executive, IT Management
4
DH
Dennis Lim Soon Hin
Junior Executive, Accounting and Finance
4
WN
Wendy Niah
Junior Executive, Procurement / Purchasing
4
JC
Jong Hui Chin
Executive, Accounting and Finance
4
AN
Angeli Ejus Ngiban
Junior Executive, Accounting and Finance
4
CK
Chin Li Kim
Executive, Project Management
4
NIL
NIL
LF
LEE SIAW FUNG
Junior Executive, HR / Learning and Development
4
GP
Goh Yean Pyn
Executive, Others
4
EW
Eric Chong Kyan Wei
Senior Executive, IT Management
4
SK
Sandra Ting Hie King
Senior Executive, Others
4
-
-
LW
Lee Chin Wee
4
-
-
MH
MOHD HAFIZAN BIN HUSSAIN
4
-
-
LC
Liew Jak Cun
4
AA
ALIF NASRUN BIN AFFANDI
4
Eye opening
DY
Desmond Liew Yauhua
4
Good
Good
LY
LOW YING YAO
4
Fruitful course!
Gain a lot new knowledge on how to engage customers. Great job!
BH
Bong Shuk Hui
4
JB
Julian Ngu Ju Biau
4
SA
Syeful Byhari Ariffin
4
WS
Wong Wee Sian
4
Good in overall.
Cp
Chai han perng
4
M
MerdaAzwaria
4
RY
Richard Kho Shu Yuan
4
NH
Nuratikah Hadi
4
YL
Yong Mee Lee
4
AB
Andrew Chien Kai Bing
4
BA
Belinda Anak Awing
4
Very good
Awesome
HJ
Habibah binti Jemari
4
Excellent
Good job
DJ
Dyg. Hasnita Abang Joini
4
fk
fardihely binti kassim
4
ZZ
Zaiwisman Bin Zamali
4
fk
fardihely binti kassim
4
YJ
Yung Chiau Jiun
4
AA
Awang Amaluddin
4
AL
Agnes Chan Siew Lee
4
Dm
Diana maling
4
SM
Sim Guan Meng
4
Good training, training conducted in a clear manner
AM
Alyssa Bangan Ak Mathew
4
AN
Anastasia Rachel Ng
4
DA
Diana safiza binti Affandi
4
EE
Elizebert Eona
4
Great
Great and keep it up
PD
Patiscia Kitan Anak Dominick
4
NS
Ng Choon Sia
4
RR
Renpi Anak Robert
4
Ok.
Ok.
KZ
Khalif Amir Bin Zakry
4
Better than expected
I always thought that NLP was some sort of marketing practice to that only benefits the company. It still is , but it in actuality can also be use for our own personal benefit.
TL
Terence Chang Tian Lu
4
AD
Ahmad Akmal Afiq bin Ahmad Damanhuri
4
VP
Voon Soon Ping
4
LN
Lee Siew Nyuk
4
TL
TAY TZE LOONG
4
MM
Maspa Masarip
4
Great NLP Traininv
New knowledge and great trainer.
D
Dania
4
HC
Hii Saan Chieng
4
BH
Belinda Sim Chui Hung
4
SM
Shukor Bin Mahmud
4
SC
Sim Hui Chin
4
Nice course and easy to understand using simple sharing cases
Hp
Ho kid peng
4
BK
Bryan Hang Boon Kwang
4
SM
Sally Yong Ming
4
MM
Mohd nazri Bin Mos
4
MJ
Mohammad Goenawan Bin Jali
4
YH
Yong Chee Hung
4
SF
Syied Muhammad Bakhtiar bin Syied Malek Faisal
4
Ts
Ting hie siong
4
Good
Good
WK
Wong Kuek Kong
4
LC
Leo Che Chen
4
NA
Naven Ambrose
4
Good
Good
JC
Jap Boon Churn
4
NS
Nurkhaironisa Binti Sham
4
Fa
Farah Syazwani Binyi Mohd akmal
4
JS
Jason Lee Jia Sheng
4
RC
Ronald Ng Yuan Chang
4
TJ
Tan Ting Joo
4
LY
Lee Hui Yun
4
Ww
Wellington wee
4
AI
Awg Ahmad Hariz Iqbal
4
Ic
Ivy chai
4
JH
Junaidi Husaini
4
Very
HA
Hafizatul Azwa Binti Amit
4
Awesome and great
Fy
Fuang siew yii
4
MS
Mohammad Fitri Bin Saini
4
VF
Valerie Kueh Phey Fang
4
NS
Noraida Binti Abd Sani
4
FS
Faizzah Dahlan Binti Sarkawi
4
SJ
SAFIUDDIN BIN JULHI
4
RA
Ricky Anak Achui
4
Ms
Mohamad nasrullah bin suhaili
4
GC
GOH TZE CHIN
4
WL
Wong Kah Lieong
4
MJ
Marilynn Midah Anak Henry Jaie
4
LR
LINNA ANAL RENJEST
4
MM
MELVEEN ANAK MILIYO
4
Cf
Chen siong fatt
4
NN
Noramirah Binti Norazman
4
Everything good. Thank you.
NN
Nyanggau Nuing
4
AS
Andrew Melkin Spencer
4
AK
Azureen Binti Abdul Kadir
4
LC
LIM KHING CHONG
4
NP
Nor Bin Pawi
4
ZS
Zachaias anak Thomas Sitam
4
AN
Ahmad Nasruddin
4
A
Arthurson
4
IZ
Irman B. Zaini
4
MM
Marliana Binti Mahadar
4
ZO
Zainuddin bin Othman
4
Good training
FJ
FELICIA MICHELLE ANAK JURAN
4
Good
PA
Peter Ngui Soon Ann
4
BS
Brandon Lim Tuong Shiu
4
FR
FARAH HANIM BINTI RAMBLI
4
Well presented
C
Clement
4
good
good
MH
MOHD NAZRIL BIN MD HASHIM
4
AY
Alicia Cheong Chiek Ying
Executive, Others
3
KH
KHO CHZE HUNG
Executive, Others
3
Ah
Alvin ch’ng hwang
Executive, Others
3
TC
Terence Chiew Wei Chieng
Junior Executive, IT Management
3
AM
Azila Mahmood
Assistant Manager, Project Management
3
ME
Meriani Binti Edi
Self-Employed, Others
3
Well Done
Interesting course
ME
Meriani Binti Edi
Self-Employed, Others
3
Well Done
DN
Dayang Norhanifah
Junior Executive, Administration / Secretarial
3
KN
Kieran Nair
Junior Executive, Others
3
lr
ling ai rong
3
-
-
JS
John Tiong Yeun Siew
3
RR
Rosmalia Binti Ramli
3
v
vicki
3
ol
ong li lian
3
BJ
Bong Nee Jin
3
AS
Anna Sii
3
WL
WEE SIEW LING
3
CH
Cheong Siaw Hoon
3
VE
Vyonne ak Edwin
3
CC
Collin Chuo
3
CW
Chieng Siong Wun
3
Good
NT
Noor Ain Ahmad Tajudin
3
MS
Mohamad Azman @ Mohd Azman Bin Sulaiman
2
TH
Tho Teon Hian
Executive, IT Management
1