Effective Communication & Interpersonal Skills

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Course Objectives

  • Build effective communication as it is a critical element in your career and personal lives
  • Understand and develop competencies in 4 different ways to communication :
    o Speaking
    o Writing
    o Visual Images
    o Body Language
  • Achieve 5 different Communication Goals and Build Better Relationship :
    o To change behavior
    o To get action
    o To ensure understanding
    o To persuade
    o To get and give information
  • Identify and avoid common Communication Errors
  • Develop the 5 different skills to listen actively
  • Develop skills and confidence to communication and connect effectively by asking “Exploring Questions” to address needs of internal and external customers
  • Understand the need to develop effective interpersonal relations
  • Create a winning team with higher productivity and improve bottom line

Target Audience

This programme is designed for Executive, Supervisors, Team Leaders and NON Executive level

Methodology

NLP or Neuro Linguistic Programming techniques & processes; individual and small group discussions on case studies and scenario exercises; experiential learning activities and energizers; and role-playing & lots of practice sessions

Course Modules

Module 1 – Introductions To The Program

Module 2 – Foundation Of NLP (Neuro Linguistic Programming)

Module 3 – The Power Of Language

Module 4 – Communication Principles

Module 5 – Active Listening

Module 6 – Feedback

Module 7 – Understanding & Building Rapport With Diverse Others

Module 8 – Creating A Winning Team!

Module 9 – Perceptual Positions For Understanding How Others Perceive (NLP
Technique To Experience The World From Many Perspectives)

Module 10: – Putting It All Together

Get To Know The Trainer

Trainer Casey

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,670/DAY

RRP RM3,820/DAY   SAVE RM1,150

*T&C Applies

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