Highly resilient workers can cope well with high levels of on-going, disruptive change. They are quickly able to change to a new way of working when the old way is no longer working. The more resilient a workforce, the more it can handle heavy workloads, pressures, and major changes.
Group activities, Hands-on-practical demonstrations, personal tips and feedback, group and individual experiential learning de-brief.
4.5
Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.
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COURSE DETAILS
COURSE INCLUDE
RM1,199/DAY
*T&C Applies
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