Course Objectives

Highly resilient workers can cope well with high levels of on-going, disruptive change. They are quickly able to change to a new way of working when the old way is no longer working. The more resilient a workforce, the more it can handle heavy workloads, pressures, and major changes. 

  • Be in The Know
  • Be Aware of Your Potential
  • The Beauty of Techniques and Tools
  • Always Remember to Practice
  • Refine & Review

Target Audience

  • Admin
  • Supervisors
  • Managers
  • All Management Levels Staff in an Organization

Methodology

Group activities, Hands-on-practical demonstrations, personal tips and feedback, group and individual experiential learning de-brief. 

Course Modules

  • Module 1: Be in The Know
  • Module 2: Be Aware of Your Potential
  • Module 3: The Beauty of Techniques and Tools 
  • Module 4: Always Remember to Practice

Get To Know The Trainer

Trainer Indy

 4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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COURSE DETAILS

COURSE INCLUDE

RM1,199/DAY

*T&C Applies

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