Business Communication > Professional Work Etiquette, Customer Service, and Communication Skills
Customer Service Executives, Customer Service Team Leaders, Internal Customer Service Trainers, Front Desk / Front Office Assistants and Supervisors, Receptionists and Secretaries
30% interactive lecture, 50% activities, 20% group presentations
Module 1: Understanding your important role in the company
Module 2: Increase your confidence & competence in your job
Module 3: Build positive customer relationship experiences
Module 4: Communicating with others with professionalism and dedication
4.5
A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.
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RM1,999/DAY
RRP RM2,860/DAY SAVE RM861
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