Professional Work Etiquette, Customer Service, and Communication Skills

0

Course Objectives

  • To be able to perform their duties with enthusiasm, positivity & professionalism
  • To be able to interact well with others from all levels
  • To understand work etiquette and best practices
  • To project a professional image through excellent customer service

Target Audience

Customer Service Executives, Customer Service Team Leaders, Internal Customer Service Trainers, Front Desk / Front Office Assistants and Supervisors, Receptionists and Secretaries

Methodology

30% interactive lecture, 50% activities, 20% group presentations

Course Modules

Module 1: Understanding your important role in the company
Module 2: Increase your confidence & competence in your job
Module 3: Build positive customer relationship experiences
Module 4: Communicating with others with professionalism and dedication

Get To Know The Trainer

Trainer Dr. Alvin

Trainer Dr. Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

Chat with us LIVE to get a

FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

What Other People Bought

LOGIN

Login with your social account

or

Don’t have an account with us?

Edit Profile

Address

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?