Successful Communication and Interpersonal Skills

Course Objectives

• An appreciation of how others really see them
• The ability to handle gracefully, but with authority and self-confidence, surprising or awkward people and situations
• Skills to communicate more effectively, even in the most complicated situations
• Tools to prepare in advance for the difficulties encountered when working with a wide range of people and personalities
• An understanding of how to relate more effectively to their colleagues, their staff and their managers
  All participants will leave the programme with a plan for the actions they will take that will build their interpersonal relationships and help them to achieve results.

Target Audience

This course is appropriate for all levels of staff.

Course Modules

1. Living in your world
2. Living in other people’s worlds
3. Living in the same world
4. First encounters
5. When worlds collide
6. Close encounters
7. Review and close