Business Communication > Basics in Business Communication and Writing Skills in English

Basics in Business Communication and Writing Skills in English

Course Objectives

Upon completion of this programme, the participants will be able to :

- Communicate verbally and through the telephone clearly and effectively
- Prepare and write a letter, memo, report and e-mail with clarity
- Develop an organized structure ranging from introduction to conclusion and set objectives for the said writing
- Avoid known and common grammatical errors and tenses
- Adopt the appropriate English Language structure and professional usage for the various types of business writing

Target Audience

This course is suitable for staff who intend to improve on verbal and written business communication, writing memos, e-mails, letters and reports. It caters to all levels within an organization

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Course Modules

Module 1 – Speaking English With Accuracy

Module 2 – Asking For And Giving Permission

Module 3 – Making And Accepting Apologies

Module 4 – Thanking And Responding Accordingly

Module 5 – ‘Body Language’ (brief session)

Module 6 – Mind Your Grammar

Module 7- Update Your Vocabulary

Module 8 – Writing Briefings, Memos

Module 9 – Everyday English Conversations At The Workplace

Module 10 – Telephone The Right Way

Get To Know The Trainer

Trainer Harold

4.5

Harold, who graduated with a degree in the Education field from University Putra Malaysia(UPM), has vast experience and strengths in various fields related to consumer and people skills. Being an effective communicator with customer care skills, he ventured further into the teaching line, being involved in both the major languages which are English and Bahasa Melayu whilst tutoring adults associated with companies and colleges.

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*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.7

Ma
Mohd osman Haliadi bin Mohd ali
Junior Executive, Warehousing / Logistics
5
MA
Mohd Faridzul Khair Bin Mohammad Arbaee
Junior Executive, Manufacturing / Production
5
Md
Munirah daud
Junior Executive, Quality Assurance
5
Sb
Syarifah nertty bt wan abu bakar
Self-Employed, Others
5
Mk
Muhammad ghadaffi bin khairudin
Self-Employed, Others
5
MH
Mohd Khairul Muslim bin Mohd Hairudin
Self-Employed, Facilities / Maintenance
5
SS
Sham Sham
Junior Executive, Security
5
NJ
Norhayati Binti Ja’affar
Junior Executive, Accounting and Finance
5
Good tranner
MS
MOHD IDRIS B MOHD SALLEH
Self-Employed, Operations
5
NS
Norsalinawati binti Salleh
Self-Employed, Security
5
NR
Norhafna Ramiji
Manager / Supervisor, Manufacturing / Production
4
Ms
Muhammad farid bin shafie
Junior Executive, Warehousing / Logistics
4
My
Mohd hafizan bin yaseri
C-Level, Manufacturing / Production
4
This class very good for people
Ma
Mohdz Zai azrai
Executive, Facilities / Maintenance
4