Basics in Business Communication and Writing Skills in English

Course Objectives

Upon completion of this programme, the participants will be able to :

    • Communicate verbally and through the telephone clearly and effectively
    • Prepare and write a letter, memo, report and e-mail with clarity
    • Develop an organized structure ranging from introduction to conclusion and set objectives for the said writing
    • Avoid known and common grammatical errors and tenses
    • Adopt the appropriate English Language structure and professional usage for the various types of business writing

Target Audience

This course is suitable for staff who intend to improve on verbal and written business communication, writing memos, e-mails, letters and reports. It caters to all levels within an organization

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Course Modules

Module 1 – Speaking English With Accuracy

Module 2 – Asking For And Giving Permission

Module 3 – Making And Accepting Apologies

Module 4 – Thanking And Responding Accordingly

Module 5 –  ‘Body Language’ (brief session)

Module 6 – Mind Your Grammar

Module 7- Update Your Vocabulary

Module 8 – Writing Briefings, Memos

Module 9 – Everyday English Conversations At The Workplace

Module 10 – Telephone The Right Way

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Get To Know The Trainer

Trainer Harold

 4.5

Harold, who graduated with a degree in the Education field from University Putra Malaysia(UPM), has vast experience and strengths in various fields related to consumer and people skills. Being an effective communicator with customer care skills, he ventured further into the teaching line, being involved in both the major languages which are English and Bahasa Melayu whilst tutoring adults associated with companies and colleges.

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PARTICIPANT REVIEWS FOR THIS COURSE

4.8

  • 78%
  • 22%
  • 0%
  • 0%
  • 0%
  • NR
    NOOR KARIMAWATI BINTI MOHD RIDUAN
    Junior Executive, Others

    5

  • MS
    Muhammad bin Mohd Said
    Manager / Supervisor, Others

    5

    Nothing
  • NH
    NURAZRENA BINTI HASHIM
    Junior Executive, Others

    5

  • NS
    Nurul Hidayah Binti Mohamad Sharif
    Junior Executive, Administration / Secretarial

    5

  • MA
    MUHAMMAD ADAM MUHIBULLAH BIN ABDULLAH
    Executive, Others

    5

    I really enjoy the class
  • BA
    Bidayatul Hidayah binti Choirul Anam
    Junior Executive, Others

    5

  • LB
    Luqman Hakim Bin Abu Bukhari
    Junior Executive, Others

    5

  • MI
    MOHD. NOOR TAUFIK BIN MOHD. ISA
    Junior Executive, Facilities / Maintenance

    5

  • WW
    WAHIDAH BINTI ABDUL WAHAB
    Executive, Operations

    5

  • MA
    MUHAMAD AMIR BIN MUHAMAD AKHBAR
    Executive, Others

    5

  • MP
    MOHAMAD HEZWAN BIN POSIN
    Junior Executive, Others

    5

    Good
  • MA
    Muhammad Khaidhir Bin Armia
    Junior Executive, Operations

    5

  • AH
    AHMAD TAQIUDDIN BIN HADI
    Manager / Supervisor, Customer Service / Hospitality

    5

  • NR
    Nor Najla Roslin
    Junior Executive, Others

    5

  • MR
    Mohamad Zulfalihin Bin Rosli
    Executive, Operations

    5

  • KI
    Kamarul Nazrin bin Ishak
    Executive, Facilities / Maintenance

    5

  • HA
    Hazira binti Aziz
    Junior Executive, Operations

    5

  • AS
    Ahmad Luqman Hakim Bin Ahmad Suhaimi
    Executive, Others

    5

    The best
  • FN
    FARID HAKEM BIN NOZLAN
    Senior Executive, Engineering

    5

    The class is good to improve your english
  • Ma
    Mohd osman Haliadi bin Mohd ali
    Junior Executive, Warehousing / Logistics

    5

  • MA
    Mohd Faridzul Khair Bin Mohammad Arbaee
    Junior Executive, Manufacturing / Production

    5

  • Md
    Munirah daud
    Junior Executive, Quality Assurance

    5

  • Sb
    Syarifah nertty bt wan abu bakar
    Self-Employed, Others

    5

  • Mk
    Muhammad ghadaffi bin khairudin
    Self-Employed, Others

    5

  • MH
    Mohd Khairul Muslim bin Mohd Hairudin
    Self-Employed, Facilities / Maintenance

    5

  • SS
    Sham Sham
    Junior Executive, Security

    5

  • NJ
    Norhayati Binti Ja’affar
    Junior Executive, Accounting and Finance

    5

    Good tranner
  • MS
    MOHD IDRIS B MOHD SALLEH
    Self-Employed, Operations

    5

  • NS
    Norsalinawati binti Salleh
    Self-Employed, Security

    5

  • RS
    ROSLI BIN SADIKIN
    Junior Executive, Warehousing / Logistics

    4

  • NH
    Nur Syazwani Hamidi
    Executive, Others

    4

    Thank you
  • NN
    Nurul Asilah Binti Nordin
    Junior Executive, Others

    4

  • MH
    Muhammad Iqbal bin Hasbullah
    Executive, Others

    4

  • NR
    Norhafna Ramiji
    Manager / Supervisor, Manufacturing / Production

    4

  • Ms
    Muhammad farid bin shafie
    Junior Executive, Warehousing / Logistics

    4

  • My
    Mohd hafizan bin yaseri
    C-Level, Manufacturing / Production

    4

    This class very good for people
  • Ma
    Mohdz Zai azrai
    Executive, Facilities / Maintenance

    4

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