Business Communication > Basics in Business Communication and Writing Skills in English
Upon completion of this programme, the participants will be able to :
This course is suitable for staff who intend to improve on verbal and written business communication, writing memos, e-mails, letters and reports. It caters to all levels within an organization
This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities
Module 1 – Speaking English With Accuracy
Module 2 – Asking For And Giving Permission
Module 3 – Making And Accepting Apologies
Module 4 – Thanking And Responding Accordingly
Module 5 – ‘Body Language’ (brief session)
Module 6 – Mind Your Grammar
Module 7- Update Your Vocabulary
Module 8 – Writing Briefings, Memos
Module 9 – Everyday English Conversations At The Workplace
Module 10 – Telephone The Right Way
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4.5
Harold, who graduated with a degree in the Education field from University Putra Malaysia(UPM), has vast experience and strengths in various fields related to consumer and people skills. Being an effective communicator with customer care skills, he ventured further into the teaching line, being involved in both the major languages which are English and Bahasa Melayu whilst tutoring adults associated with companies and colleges.
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Effective Interpersonal Skills, Positive Influence and Conflict Management Skills
Trainer Dr Alvin
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