Business Communication > Communication and Relationship in the Workplace

Communication and Relationship in the Workplace

Course Objectives

After completing the training, you should be able to:

Build relationships effectively
Develop the power of perspective
Improve your personal style of communicating
Resolve conflicts professionally
Understand and employ the communication process effectively

Target Audience

manager

Methodology

To change your direction, shift your thinking.

However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf?

Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.

Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.

In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments.

Course Modules

Module 1: Overview

Context setting
What is communication to you
The Communication Staircase Model
Our worldview
Barriers to communication

Module 2: Interpersonal Communication

Building credibility
The 4 Quadrants
Our communication style
Other styles
Shifting into positive action

Module 3: Being Effective In Communication

Applying learning in the workplace and relationships
What others say and do and what is important to them
What we do more of when communicating with others
What we avoid doing when communicating with others
Revealing our blind spots

Module 4: Overcoming Challenging Situations

Bad News Bears
Gossip Mongers
Drama Kings and Queens
Chicken Littles
The Victims
Bullies and Back-stabbers

Day 2:

Module 5: Key Pillars In Communication

Discovery questioning
6 types of questioning
3 techniques in discovery questioning
Active listening
6 techniques in active listening

Module 6: Art Of Feedback

What is feedback
Giving and receiving feedback
Feedback models
Feedback in coaching
Feedback scenarios

Module 7: Handling Resistance

Definition of resistance
Sources of resistance
Common reactions
The Merry-Go-Round Model
Techniques in handling resistance

Module 8: Relationship Management

Building meaningful relationships
4 levels of relationship experience
The WOW Factor
Creating a relationship commitment contract
CoachingPerformance

Get To Know The Trainer

Trainer Philip

Philip who has over 25 years’ corporate and entrepreneur experience, holds a Master of Management joint degree from The Wharton School, J.L. Kellogg Graduate School of Management and Chulalongkorn University (Thailand). He also graduated recently from Ken Wilber’s Integral Institute, USA and is a member of the International Coach Federation.

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Trainer Sindra

4.5

Sindra, who has over 15 years’ training & corporate experience, holds a degree in International Business from University of Wales London, majoring in Human Resource Management.

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Trainer Alexan

4.5

Alexander, or Alex to his friends and colleagues, has over 7 years’ experience in education and corporate training. He holds a bachelor’s degree in philosophy from Southern Illinois University Carbondale, USA.

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