Communication and Relationship in the Workplace

Course Objectives

After completing the training, you should be able to:

  • Build relationships effectively
  • Develop the power of perspective
  • Improve your personal style of communicating
  • Resolve conflicts professionally
  • Understand and employ the communication process effectively

Target Audience



To change your direction, shift your thinking.

However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf?

Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.

Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.

In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments.

Course Modules

Module 1: Overview

  • Context setting
  • What is communication to you
  • The Communication Staircase Model
  • Our worldview
  • Barriers to communication

Module 2: Interpersonal Communication

  • Building credibility
  • The 4 Quadrants
  • Our communication style
  • Other styles
  • Shifting into positive action

Module 3: Being Effective In Communication

  • Applying learning in the workplace and relationships
  • What others say and do and what is important to them
  • What we do more of when communicating with others
  • What we avoid doing when communicating with others
  • Revealing our blind spots

Module 4: Overcoming Challenging Situations

  • Bad News Bears
  • Gossip Mongers
  • Drama Kings and Queens
  • Chicken Littles
  • The Victims
  • Bullies and Back-stabbers

Day 2:

Module 5: Key Pillars In Communication

  • Discovery questioning
  • 6 types of questioning
  • 3 techniques in discovery questioning
  • Active listening
  • 6 techniques in active listening


Module 6: Art Of Feedback

  • What is feedback
  • Giving and receiving feedback
  • Feedback models
  • Feedback in coaching
  • Feedback scenarios


Module 7: Handling Resistance

  • Definition of resistance
  • Sources of resistance
  • Common reactions
  • The Merry-Go-Round Model
  • Techniques in handling resistance


Module 8: Relationship Management

  • Building meaningful relationships
  • 4 levels of relationship experience
  • The WOW Factor
  • Creating a relationship commitment contract
  • CoachingPerformance

Get To Know The Trainer

Trainer Philip


Philip who has over 25 years’ corporate and entrepreneur experience, holds a Master of Management joint degree from The Wharton School, J.L. Kellogg Graduate School of Management and Chulalongkorn University (Thailand). He also graduated recently from Ken Wilber’s Integral Institute, USA and is a member of the International Coach Federation.

Trainer Sindra


Sindra, who has over 15 years’ training & corporate experience, holds a degree in International Business from University of Wales London, majoring in Human Resource Management.

Trainer Alexan


Alexander, or Alex to his friends and colleagues, has over 7 years’ experience in education and corporate training. He holds a bachelor’s degree in philosophy from Southern Illinois University Carbondale, USA.

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