Handling Difficult People At Work & Enhancing Positive Workplace Attitude (Online Training)

4.7

Course Objectives

Is your organization being affected by one or more of these problems:
– whining, dissatisfied, demotivated and disenchanted staff?
– job-hopping employees and low retention?
– disappearing (or disappeared) loyalty?
– stressed or burnt-out workers?
– increase in suspicious/questionable medical leaves?

Many organizations are suffering from widespread dissatisfaction in a workforce where those who can get up and leave do so while the mediocre remain with lousy attitude which is difficult to handle. Those who are in first-line or middle management are key – the talented employee may join a company and then become influenced by problematic or difficult people … so how long that employee stays and how productive he is depends on the immediate superior. Companies need first-line and middle management to motivate, communicate and build relationships effectively. In other words, the tactical handling of your Difficult People!

Participants will learn how to:

  • Have a good understanding of attitude and its consequence
  • Manage change better
  • Understand your leadership and management styles and others’
  • Learn how to effectively deal with motivation of difficult people
  • Help create a safe and positive workplace culture
  • Be conversant in team dynamics
  • Handle the process of promotion which results in satisfaction

Target Audience

This program is prepared for officers, supervisors, leaders, managers and anyone who has subordinates or needs to work with other team members.

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Introduction to Attitude: what is it? Good or bad attitude
  • Linkage between Values, Attitude, and Behaviour
  • The creation of attitude and culture in relation to Psychological Contract.
  • The Hawthorn case
  • Management Principles and concepts : Testing the attitudinal landscape
  • Leadership’s role in handling people
  • Styles of Leadership and their impact on the rest
  • Peter’s Principle
  • A look at your “team”
  • How should the team roles be?
  • What do employees want? What do you want?
  • Influence on how you look at others
  • Hierarchy of Needs
  • Reinforcement Concepts
  • Coping with Change
  • Psychological aspects of change
  • How to deal with change to ensure perpetuation of positive attitude & culture
  • Human Matrix: discussion and application

Get To Know The Trainer

Trainer Andrew

 4.5

Andrew has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioral change, and Critical & Creative Thinking.

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COURSE INCLUDES

COURSE BENEFITS

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RM1,750/DAY

RRP RM2,250/DAY   SAVE RM500

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.7

  • 72%
  • 26%
  • 2%
  • 0%
  • 0%
  • MR
    MOHD NAZIRUL RAZIN BIN REDZUAN
    Executive, Operations

    5

    Good training
  • NR
    NAZWATUL IMAN BINTI RAMLI
    Senior Executive, Others

    5

  • TP
    TAMILARASAN A/L PONNAN
    Executive, Engineering

    5

    Good training.
  • PB
    Prabaagaran s, Balakrishnan
    Executive, Engineering

    5

  • EB
    ERMA DAMAYANTI BINTI BOLANG
    Senior Executive, Quality Assurance

    5

    This training is very informative and useful in organization.
  • RN
    RANJAN KUMAR A/L NALLATHAMBY
    Executive, Engineering

    5

  • NM
    Navanes Marimuthu
    Executive, Engineering

    5

  • BD
    Babu Devadason
    Executive, HR / Learning and Development

    5

  • LP
    LOW MUN PIN
    Executive, Warehousing / Logistics

    5

  • AK
    A'in Nabhirah Kamarulzaman
    Executive, IT Management

    5

  • NI
    Nurul Adilah Binti Ibrahim
    Executive, IT Management

    5

  • MJ
    Muhamad Shakry Bin Jamaluddin
    Executive, Engineering

    5

    The best training everrr
  • PY
    Pong Jia Yi
    Executive, IT Management

    5

  • LY
    Lim Jia Yee
    Executive, Research and Development

    5

    Mr Andrew Cheah is very knowledgeable. He incorporated real life examples and role playings to let us understand the theories on how to manage good and bad employees. The theories discussed were also very interesting and mind opening.
  • AR
    Aida Raihanah
    Executive, IT Management

    5

    Course content is very useful and duration/timing is well managed.
  • TK
    Tan Khaishin
    Senior Executive, Research and Development

    5

  • LX
    Lee Zhi Xiang
    Junior Executive, IT Management

    5

  • NR
    Nor Ain Ramli
    Executive, IT Management

    5

  • MM
    Muhammad Anuar Bin Abdul Majid
    Executive, IT Management

    5

  • SM
    Safarul Bin Mustapha
    Senior Executive, Research and Development

    5

  • NS
    Nurul Husna binti Sani
    Executive, Accounting and Finance

    5

  • GY
    GAN JYE YI
    Executive, Engineering

    5

  • TJ
    Tharmendra Jayaram
    Executive, Engineering

    5

  • CM
    CHONG KAH MENG
    Senior Executive, Accounting and Finance

    5

    Enjoy the entire training
    High interactive and get many extra knowledges in managing people
  • RU
    Roy Rentap Anak Vincent Ugai
    Senior Executive, Sales

    5

  • HQ
    Ho Wan Quan
    Executive, Engineering

    5

  • PT
    Poh Chin Tee
    Junior Executive, Project Management

    5

  • LH
    LIM SZE HUI
    Senior Executive, Research and Development

    5

    Quality of content and engagement
    Very good and well managed
  • MR
    Mizan kamalina Riduwan
    Senior Executive, Accounting and Finance

    5

  • TT
    TEE YI TING
    Executive, Manufacturing / Production

    5

  • NR
    Nur Syuhada Binti Roskhamdi
    Executive, Corporate Communications

    5

  • NS
    Nurhusna Binti Sidek
    Senior Executive, HR / Learning and Development

    4

  • RG
    Rubanendran a/l Ganesan
    Executive, Engineering

    4

  • NS
    NAZMI BIN MAT SALLEH
    Senior Executive, Manufacturing / Production

    4

    all is OK
  • AJ
    Azman b Jamaluddin
    Executive, Customer Service / Hospitality

    4

    Good and worth to join
  • NY
    Noor Azizah Mohamed Yusop
    Executive, Accounting and Finance

    4

  • si
    siti hamidah s. ismail
    Assistant Manager, Engineering

    4

    very good and applicable to our situation
  • ZH
    Zulkurnain Bin Abd HAMID
    Senior Manager, Engineering

    4

  • LH
    Law Kong Hong
    Junior Executive, Accounting and Finance

    4

  • KF
    Koh Huey Fuang
    Executive, Accounting and Finance

    4

  • HL
    Hee Shieh Li
    Senior Executive, Quality Assurance

    4

  • QW
    Quak Ming Wei
    Senior Executive, IT Management

    4

  • ZN
    ZUNITA BT NASUHA
    Executive, Operations

    3

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