Powerful Strategies for Managing and Preventing Conflict

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Course Objectives

  • Identify potential points of disagreement before conflict surfaces
  • Implement an effective procedure to resolve and avoid conflict
  • Articulate desired outcomes
  • Work through a proven conflict management process
  • Exercise powerful interpersonal skills for open communication
  • Seek third-party facilitators when solutions are not readily available

Target Audience

  • Business owners
  • Senior management
  • Managers
  • Team leaders
  • Supervisors
  • Executives

Methodology

The Course content will be delivered through short lectures, group discussions, group presentation, roleplay and skill practice during the training programme. Certification in training will be awarded to the participants upon full attendance and assessment results of competency.

Course Modules

  • Lesson 1 : THE PROBLEM – ISOLATING ISSUES
  • Lesson 2 : THE PEOPLE – RECOGNISING AND RESPECTING BEHAVIOURAL DIFFERENCES
  • Lesson 3 : THE PROCESS –  MANAGING CONFLICT EFFECTIVELY
  • Lesson 4 : THE PERSONAL TOUCH –  ENHANCING YOUR INTERPERSONAL SKILLS

Get To Know The Trainer

Trainer Winslow

 4.5

Winslow Wong has a wealth of experience across diverse disciplines and industry sectors. In the past 34 years, he developed key skill sets and substantial knowledge in management, training, journalism, public relations, sales and marketing, human resources management, franchising and project management, having served in various capacities, notably as founding Group Executive Editor of The Sun daily, General Manager of Ridpest Sdn Bhd and the National Association of Malaysian Life Insurance Fieldforce and Advisers (NAMLIFA), as well as General Manager (Operations) of the Federation of Malaysian Manufacturers (FMM).

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COURSE BENEFITS

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RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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