Business Communication > Successful Communication and Interpersonal Skills

Successful Communication and Interpersonal Skills

Course Objectives

An appreciation of how others really see them
The ability to handle gracefully, but with authority and self-confidence, surprising or awkward people and situations
Skills to communicate more effectively, even in the most complicated situations
Tools to prepare in advance for the difficulties encountered when working with a wide range of people and personalities
An understanding of how to relate more effectively to their colleagues, their staff and their managers
All participants will leave the programme with a plan for the actions they will take that will build their interpersonal relationships and help them to achieve results.

Target Audience

This course is appropriate for all levels of staff.

Course Modules

1. Living in your world
2. Living in other people’s worlds
3. Living in the same world
4. First encounters
5. When worlds collide
6. Close encounters
7. Review and close

Get To Know The Trainer

Trainer Shabenah

4.5

Shabenah is an experienced corporate trainer, facilitator and consultant with deep knowledge in the field of IT, soft skills, leadership and communication. She has a great passion for training, learning and development, and is able to work effectively with people of all levels. Shabenah is also an active participant in local community and social activities.

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