Menu
Menu

Consultative Selling & Managing Difficult Customers

0

Course Objectives

Make the transition from a product to marketing & sales consultant culture  Improve customer profiling process  Create and leverage customer relationships  Dramatically improve need identification and solution development  Increase the effectiveness of customer management techniques  Increase understanding of the customer’s behavior in the sales process  Develop sales process guidelines: Make sure basic selling skills are consistently implemented  Improve personal motivation and help salespeople to recognize opportunities  Provide cutting-edge sales consultant skills to improve closing ratio  Gain a better understanding of how much control we have over our results  To improve our sales performance  Identify and sharpen the criteria of professionalism of sales person  Hone existing skills and develop new skills  Build long-term and profitable relationship with the customer  Develop trust and understanding with the customer  Differentiate a salesperson from his or her competition  Cope with today’s tougher and changing marketplace and develop yourself a professional  Simply, enjoy selling  Sales consultancy Skills  Handing tough customers  Realize why effective communication is vital to success as a sales manager / person  Be aware of current corporate selling approached and strategies  Discover and understand own thinking preferences as a sales manager/person  Helping sales people strategize their sales efforts – Roadmap to lead each sales person’s sales efforts to successful completion closing sales  Preparing problem solving consultative selling approaches

Target Audience

Frontline Managers / Executives, Customer Service Managers / Executives, Public Relations / Marketing Executives, Secretaries / Personal Assistants, Receptionists and Call Center Personnel

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Course Modules

MODULE 1 – THE TRUTH ABOUT SUCCESS IN SELLING: MAKING YOU A SUCCESSFUL CONSULTANT
MODULE 2 – MASTER THE ART OF CONSULTATIVE SELLING
MODULE 3 – UNDERSTANDING CURRENT CORPORATE SELLING APPROACH
MODULE 4 – BUILDING LONG TERM PROFITABLE RELATIONSHIP
MODULE 5 – MANAGING DIFFICULT CUSTOMERS
MODULE 6 – LEARN DISCOVERING SKILLS IN MANAGING TOUGH CUSTOMERS
MODULE 7 – ADVOCATING SKILLS IN MANAGING FUSSY CUSTOMERS
MODULE 8 – SUPPORTING SKILLS IN MANAGING TOUGH SELLING SITUATION

Chat with us LIVE to get a

FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,935/DAY

RRP RM4,190/DAY   SAVE RM1,255

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

No reviews yet.

Edit Profile

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already? Log In