Effective Interpersonal Skills, Positive Influence and Conflict Management Skills

Course Objectives

• Produce the outcome you want through positive influence
• Build positive relationships and gain commitment
• Strengthen your influencing and interpersonal skills
• Learn strategies for different situations
• Use influencing techniques when dealing with colleagues, supervisors, clients and vendors
• Learn to deal with conflicts constructively
• Learn to break away appropriately from certain scenarios 

Target Audience

All Staff

Methodology

This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities, Q&A, etc.)

Course Modules

• Module 1 : The Challenges Facing Executives & Managers In The Workplace
• Module 2 : Developing Positive Influencing Skills
• Module 3 : Mastering The Effective Interpersonal Skills
• Module 4 : Applying The Best Practice Conflict Management Skills
• Module 5 : Managing Post -Relationship of A Conflict