Successful Interviewing Strategies using Structured Behavioural Interview

Course Modules

• Module 1 : Structuring behavioural-based interviews

  • Format and techniques of a behaviour-based interview
  1. assess performance in a particular key area or skill that is attributable to the job description according to the organisation’s competencies.

   

  • Reminder of the STAR interview structure
  1. What is the STAR method of interviewing?
  2. What are Star format questions?
  3. How should candidates answer a star question?
  4. How do you master the star interview question?

   

  • How to use behaviour-based interview
  1. Step 1: Develop Clear Selection Criteria
  2. Step 2: Prepare Effective Questions
  3. Step 3: Conduct a Structured Interview

   

  • Time and structure needed to explore each competency
  • Facilitator demonstration with volunteer, small group work and group discussion, review of interview practice pack

   

  Module 2 : Acquiring evidence – questioning & listening skills

  • STAR questioning method
  1. examples of behaviour-based questions
  2. question bank will be given to the participants

   

  • Handling candidate responses to questions
  1. Body language
  2. Fluency
  3. Confidence
  4. Assertiveness

   

  • Observing candidate behaviours and recording responses

   

  • Summarising candidate responses
  1. Taking notes on the observation

   

  • Acquiring full evidence exercise in small groups, facilitator presentation tips, and STAR questioning and summarising practice exercise in pairs using one core competency, group review of learning
  • Empathy Interview Questions
  1. The empathy questions will be structured by using Emotional Intelligence

   

  Module 3 : Question types during the interview.

  • Open ended questions
  • Close-Ended Questions
  • Probing Questions
  1. Clarify or search for reasons behind previous answers
  2. Search for inconsistencies
  3. Help the respondent deal with a topic that has been difficult to speak about
  4. Revisit responses from earlier in the interview

   

  Module 4 : Making the selection decision

  • Evaluating and rating evidence
  • Responses to individual questions (planned in advance)
  • Job-related competencies that may or may not be linked to individual questions posed during the interview (also planned in advance)
  • The overall interview (as a kind of global experience, usually a single rating).
  • Using a rating scale
  • A typical scale used to rate competencies evaluated in an employment interview.
  • Recommending the next stage in the selection process
  • Trainer tips presentation, exercise in trios to review and evaluate candidate responses and assign a rating, whole group review of candidate ratings and recommendations

   

  Module 5 : Role play

  • Mock interview
  • The participants will go through an extensive session on how to select candidates by using the STAR method on the first day. Participants are required to use the skills learned to conduct a mock interview. The participants will sit as a panel and few anonymous candidates will be brought in to personate with different characters as the interview candidates. The participants will be required to choose candidates by using the STAR method and to substantiate with relevant reasoning for choosing the said candidates.