Understand of the dynamics of Customer Relationship Management (CRM) Better understand the importance of CRM to an organization and the long-term survival and profitability of its Brand Strengthen the belief that CRM is really about customers. Learn the importance of internal relationships within the organization and how that relationship can impact external stakeholders and create customers’ perception on the organization
This program is specially designed for Executives, Supervisors, Officers, Assistant Managers, Team Leaders, Managers and those involved in dealing with customer in their daily job scope.
This stimulating program will maximizes the understanding and learning through case studies, lecture, group discussions, experiential learning and practical activities.
Module 1 – Understanding CRM and How CRM Impact Business
Module 2 – The Factors behind Customer’s Satisfaction
Module 3 – How To Delight Your Customers?
Module 4 – The Powerful Networking Skills in CRM
Module 5 – Advanced Communication Skills in CRM
Module 6 – Conflict Resolution Skills in CRM
Module 7 – Ensuring Long Term Success in CRM
Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally
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