Customer Service > Mastering Successful EQ ,Logical Thinking ,Problem Solving & Decision Making Skills In The Workplace
At the end of the seminar , the participants will be able to master the 5 core skills of high EQ people :
1.Self-awareness & Positive Mindset
When we’re self-aware, we know our strengths and weaknesses, as well as how we react to situations and people.
2.Self-regulation
Because they are self-aware, emotionally intelligent people can regulate their emotions and keep them in check as necessary.
3.Motivation & Morale
People with high emotional intelligence tend to be highly motivated as well, which makes them more resilient and optimistic.
4.Empathy & Communication
People with empathy and compassion are simply better at connecting with other people.
5.Social Skills & Inter-departmental Teamwork
The social skills of emotionally intelligent people show they genuinely care for and respect others and they get along well with them.
This training is suitable for Head of Departments , executives , supervisor , managers , team leaders and support staff from all departments who would like to become more effective in dealing with people ,stress and emotion .
Companies that are hiring want to make sure they choose job candidates who will mesh well with existing teams. As a result, about 20 percent of organizations are now testing for emotional intelligence as part of their hiring processes. Even the smartest person needs good people skills to succeed these days. A high IQ alone is no longer enough.
Module 1 — SELF AWARENESS & POSITIVE MINDSET
Module 2 — LOGICAL THINKING SKILLS TO SELF REGULATION-REGULATE YOUR EOTION & TEMPER
Module 3 — MOTIVATION & MORALE
Module 4 — EMPATHY for SUBORDINATES
Module 5 — INTER-DEPARTMENTAL RELATIONSHIP & SOCIAL SKILLS
Module 6 —-IMPROVINF TEAMWORK & CONFLICT MANAGEMENT SKILLS
Module 7—-ANGER MANAGEMENT SKILLS
Module 8—-ACCOUNTABILITY & SELF MOTIVATION
Module 9—-MASTER THE POWER OF COMMUNICATION
Module 10— PROBLEM SOLVING & DECISION MAKING SKILLS, TEAM WORK , LEADERSHIP & INFLUENCE
4.5
Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally
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