At the end of the workshop, participants should be able to:
Customer service
Module 1: Cracking the code of customer service
Module 2 : The customer service superpowers
Module 3 : The power of a career in customer service
Module 4 : The right attitude, skills, and knowledge
Module 5 : NOW mindset makeover
Module 6 : Building rapport with style and professionalism
Module 7 : Common customer service challenges
Module 8 : 15-minute mini spa
4.5
Anna is a highly motivated corporate trainer with an impressive 18-year track record of successfully teaching and inspiring both small and large groups in diverse industries. Her expertise spans across various sectors, including customer service in the retail industry and education. Through her extensive background, Anna has developed a profound understanding of the immense significance of providing exceptional customer service.
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