Managing and Leading The New Millennials (Gen Y Employees)


Course Objectives

This programme enables the participants to engage with the Gen X and Gen Y employees effectively, by setting a better understanding on why they communicate the way they do. Most importantly, with this understanding, the participants would be more equipped with the essential styles and skills to communicate, lead and coach the workforce of both Gen X & Y effectively at the workplace.

  • Identify the FOUR (4) different communication styles using VNCA method
  • Develop the TWO (2) approaches in handling Gen Y by using the GAP approach
  • Utilize the ‘6R’ Method in handling Questions
  • Use the ‘2P’ Approach in Emotion Management
  • Identify the “IN” language used by Gen Y
  • Use the ‘ACORN’ technique to manage the Gen Y

Target Audience

This program is suitable for supervisors, line leaders, team leaders, officers, executive and managers, project managers, strategy implementers and top management of an organization


This stimulating program will maximize understanding and learning through lectures, discussions, case studies and practical activities.

Course Modules

  • Module 1: Understand the THREE (3) ‘Generation-Lines’ at the Workplace and Their Characteristics
  • Module 2: Manage, Lead and Coach the Gen Y Employees, the New Millennial
  • Module 3: Build the ‘Communication Bridge’ to Manage, Lead and Coach the New Millennials Effectively
  • Module 4: Apply the FIVE (5) Essential Communication Strategies to Manage, Lead and Coach the New Millennials Assertively
  • Module 5: Apply the FIVE (5) Essential Communication Techniques to Manage, Lead and Coach the New Millennials Assertively

Get To Know The Trainer

Trainer Paul


Paul graduated with a Bachelor of Marketing and E-Commerce from University of Curtin, Australia. He also attained a Diploma in Hotel Catering and Management from the American Hotel and Motel Association. He is a Certified Trainer under the Pembangunan Sumber Manusia Berhad (Ministry of Human Resource, Malaysia).

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