Participants will learn to:
Managers, Supervisors, Team Leaders and Executives who need to learn how to achieve results through others by being an effective coach that encourages, confronts, challenges, questions while maintaining respect and supporting their employees in developing and achieving their goals.
This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities and videos) to accommodate different learning styles This training will also leverage on participant’s personal life and work experiences.
MODULE 1: Introduction
MODULE 2: When is Coaching Necessary?
MODULE 3: The Coaching Mindset
MODULE 4: Fundamental Coaching Skills
MODULE 5: The GROW Model
MODULE 6: Coaching Benefits and Barriers
4.5
Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.
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COURSE INCLUDES
COURSE BENEFITS
ALL IN FROM ONLY
RM1,199/DAY
*T&C Applies
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Good sessionHeart – Centered Customer Service (Developing an Anti-Fragile Business Branding and Service Culture)
Trainer Murshidah
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