Leadership > Clarity in Communication

Clarity in Communication

4.8

Course Objectives

Understanding the most common root cause of conflict and dispute in communication.
Extract clarity from the other party, using PIE method, through asking powerful questions.
Identify own objective and situation, using ICE method, for clear message delivery.
Have awareness on importance of emotional needs in effective communication.

Target Audience

Managers
Executives
Team Leaders

Methodology

The Course content will be delivered through short lectures, group discussions, group presentation, scenario discussion and experiential learning.

Course Modules

Lesson 1 : Perspectives

Reason of misunderstanding in communication
How perspectives are formed
Empathy is the key to connect with people

Lesson 2 : Clarity Extraction

Power of listening
Extract clarity using PIE
Asking powerful questions

Lesson 3 : Clarity on Own Situation

Power of ONE
Communicate using ICE
Creating common ground

Lesson 4 : Emotional Needs

Awareness on Emotional Needs
Why is it important
How to use it to create strong trust with others

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THIS PUBLIC COURSE INCLUDES

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.8

NN
NURAMIRAH NABILA
Junior Executive, Others
5
Na
Nur fatihah binti che amat
Junior Executive, Customer Service / Hospitality
5
AD
ARIEFE AIMAN BIN DAUD
Junior Executive, Others
5
very nice
ES
Erma Sharima Bt Shamsuddin
C-Level, Others
5
MH
MUHAMMAD QAYYUM BIN MOHD HARUN
Junior Executive, Customer Service / Hospitality
5
IH
INTAN MAISARRAH BINTI HISHAMUDDIN
Junior Executive, Others
5
SK
Sheila Ho Lai Kuen
Manager / Supervisor, Others
5
NS
Nagarupini Subramaniam
Junior Executive, Others
5
NT
Noriza Tantiana
C-Level, Administration / Secretarial
5
TN
Thianeswary Nagaraja
Self-Employed, Others
5
MS
MUHAMMAD AIMAN BIN AHMAD SUKRI
Senior Executive, Facilities / Maintenance
5
AS
Ahmad Faris Syahmi Bin Ahmad Saifunazif
Junior Executive, Others
5
MK
Muhammad Iskandar bin Khalid
Executive, IT Management
5
I highly recommend this course!
S
Shalizawati
Junior Executive, Operations
5
Ma
Mohammad luqmanul hakim bin mohd asri
Junior Executive, Operations
5
FJ
FREEDOLLIN BINTI JUMIN
Executive, Others
5
Interesting course
CR
CHE DANIAL HAIKKAL BIN CHE RAM
C-Level, Others
5
Its new learning communication
CP
Chow Chun Peng
Manager / Supervisor, Marketing / Design
5
MI
Mohammad Ehsan Bin Ikhwan
Junior Executive, Others
5
MR
Mina Ripin
Executive, Others
5
WR
Wan Amirah Binti Wan Abdul Razak
Executive, Others
5
Vp
Vanitha perumal
Manager / Supervisor, Others
5
S
Shin
Junior Executive, Accounting and Finance
5
OQ
Ong Wen Qian
Junior Executive, HR / Learning and Development
5
CH
CHEE TATT HOE
Manager / Supervisor, HR / Learning and Development
5
CR
Chan Li Rong
Junior Executive, HR / Learning and Development
5
TH
Teh Nean Hee
Junior Executive, HR / Learning and Development
5
NA
Nurliyana Atiqah Binti Adnan
C-Level, Others
4
NS
Norsuriani Binti Suli
Assistant Manager, Others
4
PL
Pauline Ng Pei Ling
Assistant Manager, HR / Learning and Development
4
PA
Pelamen A/P R d Anthonysamy
Junior Executive, Others
4
NH
NG EE HARN
Executive, HR / Learning and Development
4
LY
Lee Yi Ying
Senior Executive, HR / Learning and Development
4
RN
Rathika Nedunchezian
Executive, Others
3
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