Enabling & Dealing With Change (Online Training)

Course Objectives

In business, change is a constant and inevitable. More so now, the whole business environment is changing and evolving. Often the hardest changes to understand and adjust to are the ones that are unexpected and out of our control: a global pandemic, a recession, or a major disaster.  Changes of this magnitude can be difficult to come to terms with, but people often find that their experience of them can be made better or worse depending on their reaction and their attitude.

Participants will learn to:

  • Accept there are no normal or abnormal ways of reacting to change, but we must start from where we are.
  • Understand that adapting to change is not technical but attitudinal
  • Recognize the stages of adaptation to change
  • How to deal and embrace changes at work
  • See change as an opportunity for self-motivation and innovation.
  • Identify strategies for helping change be accepted and implemented in the workplace

Target Audience

Executives, Managers, HODs, Project Teams, Supervisors, Front-Liners and Administrative Staff.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1 – Change And How To Deal With It
    – What is Change?
       Key points about change
        Definitions and Examples

  • Module 2 – William Bridges’ Change Cycle
    – Bridges 3-phases Change Process
       Endings – Neutral Zone – Beginnings

  • Module 3 – The Human Reaction To Change
    – How people response to change
       Control and change
        How can we use human reaction to manage change?
       Daryl Conner’s interpretation of the human response to change: The Innovators; The Early Adopters; The Early Majority; The Late Majority; The Late Adopters; The Diehards

  • Module 4 – The Pace Of Change
    – Claes Janssen Framework
       The Four Room Apartment
        Denial – Confusion – Renewal –  Contentment
      Making connections

  • Module 5 – Dealing With Resistance
    – What resistance is?
        How we can overcome it to make change stick

  • Module 6 – Adapting To Change
    – How to become resilient to change?
       Connor’s five keys to Resiliency
       Pre-assignment review

  • Module 7 – Strategies For Dealing With Anger & Resistance
    – Managing Anger
       Dealing with our own anger
       Dealing with the anger from others
    – Coaching thru Change
       Helping people embrace change

  • Module 8 – Managing Stress
    – Stress management
       Relaxation techniques
    – Adjusting your attitude

Get To Know The Trainer

Trainer Julia


Julia is an experienced development and training specialist for over 25 years. She has consulted with organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning to every participant in her classes

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RRP RM3,000/DAY   SAVE RM900

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