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Problem Solving and Decision Making

4.7

Course Objectives

Problem Solving and Decision Making aims to equip leaders with ability to examine problems critically and identify creative solutions to overcome them. This program also shares strategies and techniques to analyse and resolve problems effectively.

Let’s learn to move away from the ‘victimized’ state to the state of ‘respond-able’.
Let’s acquire the 3 essentials to rebuild self-empowerment to make a difference in you.

Target Audience

Managers, Supervisors, Team Leaders and Executives who need to learn how to understand the challenges in the workplace, identify changes that need to be made and determine the appropriate course of action to achieve a desired outcome.

Methodology

This course is highly interactive and uses diverse teaching methods (i.e. lectures, self-assessments, group discussions, activities, videos and SWOT analysis) to accommodate different learning styles. This training will also leverage on participant’s personal life and work experiences.

Course Modules

MODULE 1: Introduction
MODULE 2: Thinking Methodology
MODULE 3: Setting the Problem Statement
MODULE 4: Identifying the Root Cause
MODULE 5: Evaluating Options
MODULE 6: Implementation Actions
MODULE 7: Assessing the Outcome

Get To Know The Trainer

Trainer Indy

4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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COURSE DETAILS

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.7

SM
SITI ZUBAIDAH MOHAMAD
Executive, Operations
5
CL
Chelsea Lim
Manager / Supervisor, Accounting and Finance
5
TL
Tan Hock Leong
Junior Executive, IT Management
5
AA
Ammar Mohsin bin Abd Aziz
Executive, HR / Learning and Development
5
UM
Ummi Rawaida binti Muhamed
5
IR
Iswandi Rosli
5
TY
Teresa Wong Woon Yen
5
LK
Low Siew Kee
5
Great Trainer
Thanks to the Trainer for the proper training and guidance.. Appreciated your effort.. Thanks...
KS
Khor Lian See
5
Problem Solving and Decision Making
Good training materials. Trainer very professional
SS
Suhaimi Mat Salleh
5
Good
Good training to attend
NZ
Nazirah Binti Zainuddin
5
IN
ILI NABILAH
5
ET
Eugene Lim Yong Tai
5
MH
Mohd Hilmenizam Bin Halidi
5
Good
Good trainning module
YS
Yogendran Suburamaniam
5
PC
Priyankka Reddy A/P Ravi Chander
5
Great
Great
JB
Jeffrey Mathew John Balakrishnan
5
Perfect
Perfect
KS
KHALID KHALIFEH BIN SHOEBBHAY
5
MM
Mohd Yusri Dzai Mohamed
5
MM
Mohd Yusri D'zai Mohammad
5
KR
Khalimi Hilwan B Rusdi
5
KUDOS!!!
MP
Madhavan A/L Palanisamy
5
SS
Salani a/p Selveno
5
Great session
Great session with the trainer, he was very knowledgeable and able to carry the session by fun-filled!
NG
Niwasini Gopal
5
Problem solving
the training really help to solve the problems
MO
MUHAMMAD AMZAR NAIM BIN ONN
5
VS
Vijanderpal Singh
5
KS
Khalid Khalifeh Shoebbhay
5
AC
Anne Calija
Executive, Quality Assurance
4
SN
Susanti Ng
Executive, Quality Assurance
4
BL
Bryan Lee
Senior Executive, IT Management
4
TA
THEODORE GURANG ANAK ALI
4
Interactive training
Fun and well understood even though the content of training is heavy stuff
TW
TAY SWEE WEI
4
Good
i enjoy the training and i believe it will help me in my work and also my life
TG
Thniah Hean Gim
4
GM
GOH CHOON MOOI
4
LF
LIEW KEN FUU
4
Good
Good
TY
Tan Phui Yee
4
HL
Hew Jia Ling
4
TK
Thilip Kumar
4