Problem Solving and Decision Making

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Course Objectives

Problem Solving and Decision Making aims to equip leaders with ability to examine problems critically and identify creative solutions to overcome them. This program also shares strategies and techniques to analyse and resolve problems effectively.

  • Let’s learn to move away from the ‘victimized’ state to the state of ‘respond-able’.
  • Let’s acquire the 3 essentials to rebuild self-empowerment to make a difference in you.

Target Audience

Managers, Supervisors, Team Leaders and Executives who need to learn how to understand the challenges in the workplace, identify changes that need to be made and determine the appropriate course of action to achieve a desired outcome.

Methodology

This course is highly interactive and uses diverse teaching methods (i.e. lectures, self-assessments, group discussions, activities, videos and SWOT analysis) to accommodate different learning styles. This training will also leverage on participant’s personal life and work experiences.

Course Modules

  • MODULE 1: Introduction
  • MODULE 2: Thinking Methodology
  • MODULE 3: Setting the Problem Statement
  • MODULE 4: Identifying the Root Cause
  • MODULE 5: Evaluating Options
  • MODULE 6: Implementation Actions
  • MODULE 7: Assessing the Outcome

Get To Know The Trainer

Trainer Indy

 4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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COURSE DETAILS

COURSE INCLUDE

RM1,199/DAY

*T&C Applies

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