Crisis Management

Course Objectives

• Know how to assign people to an appropriate crisis team role
• Learn how to conduct a crisis audit
• Establish the means for business continuity in any given situation
• Determine how to manage incidents
• Help teams recover from a crisis
• Apply the crisis management process in any situation

Target Audience

Supervisors, managers, administrators, HODs, senior managers, leaders, etc. and leaders of all organizations and anyone that may be called upon to handle any kind of crisis situation.

Methodology

Program uses the 40%-expert-input-/-60%-audience-participation formula; for maximum learning impact and retention, techniques such as individual exercises, group exercises / discussions, peer-teaching activities, case studies, role plays, humor, kinesthetic exercises, super-learning inducement / stress release exercises, subconscious-mind conditioning activities, music, and video clips are used.

Course Modules

• Module 1: Introduction and Course Overview
• Module 2: Defining Crisis Management
• Module 3: Training Leaders and Staff
• Module 4: Conducting the Crisis Audit
• Module 5: Developing a Response Process
• Module 6: Incident Management Techniques
• Module 7: Working Through the Issues
• Module 8: Emergency Operations Centre
• Module 9: Building Business Continuity & Recovery
• Module 10: Putting it In Practice: Walliallia Forever
• Module 11: Recovering and Moving On
• Module 12: Wrapping Up