Office Administration > Successful Administrative & Office Management Skills

Successful Administrative & Office Management Skills

Course Objectives

Acquire professional attitudes to tackle their jobs with excellence
Cut down unproductive time and increase quality hours
Build good rapport with others, internally and externally
Accomplish more with effective planning and prioritizing workload
Provide quality customer services that increases customer satisfaction

Target Audience

This program is suitable for secretaries, personal assistants, office managers all admin staff

Methodology

This stimulating program will maximizes the understanding and learning through experimental learning, mini lectures, short inspirational stories, group discussion, role-playing and class activities

Course Modules

“Module 1 – Your Attitude, Role, Responsibilities And Challenges
Module 2 – Manage Quality, Time And Priorities Effectively
Module 3 – Management Functions And Key Elements
Module 4 – Tools For Communication And Person –To-Person Success
Module 5 – Manners And Etiquette For The Professionals
Module 6 – Other Practical Administrative Skills For Workplace Communication
Module 7 – Building Self Confidence And Personality

Get To Know The Trainer

Trainer Anita

4.5

Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

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