Successful Administrative & Office Management Skills

Course Objectives

• Acquire professional attitudes to tackle their jobs with excellence
• Cut down unproductive time and increase quality hours
• Build good rapport with others, internally and externally
• Accomplish more with effective planning and prioritizing workload
• Provide quality customer services that increases customer satisfaction
  
  

Target Audience

This program is suitable for secretaries, personal assistants, office managers all admin staff

Methodology

This stimulating program will maximizes the understanding and learning through experimental learning, mini lectures, short inspirational stories, group discussion, role-playing and class activities

Course Modules

• “Module 1 – Your Attitude, Role, Responsibilities And Challenges
• Module 2 – Manage Quality, Time And Priorities Effectively
• Module 3 – Management Functions And Key Elements
• Module 4 – Tools For Communication And Person –To-Person Success
• Module 5 – Manners And Etiquette For The Professionals
• Module 6 – Other Practical Administrative Skills For Workplace Communication
• Module 7 – Building Self Confidence And Personality