Developing Emotional Intelligence (EQ): Improve Self-control, Teamwork and Performance

Course Objectives

• Use Emotional Intelligence to maximise the effectiveness of your communication with others and feel better about yourself

  Identify the main EI competencies and know how each area can contribute to your personality and interaction with others

  Recognise and understand your moods and emotions and their effect on others

  Manage and regulate your emotions to make sure they don’t disrupt your behaviour

  Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity

  Establish rapport with others and improve the effectiveness of your communication

Target Audience

• Senior Manager
• Managers
• Office Managers
• Assistant Managers
• Supervisors
• Team leaders
• Engineers & Senior Engineers
• Executives & Senior Executives

Methodology

Lecture; Business Games; Individual & Group Activities; Feedback Session; Role Plays; Demonstration.

Highly interactive with active participant engagement throughout the workshop with a 20/80 approach; 20% lecture, 80% practical accompanied by an individually customized training manual.

Course Modules

Module 1: Introduction to EI
Module 2: Self-Awareness
Module 3: Self-Management
Module 4: Empathy