ISO 9001:2015 Internal Audit Training

Course Objectives

  • Assess their own thinking and communicating style preferences through a variety of profiling and benchmarking tools
  • Understand how to add value through critical thinking and innovative problem solving
  • Appreciate the vital importance that communication and active listening have in building a sustainable environment, where great decisions are consistently taken
  • Understand, at a detailed level, how to use a wide variety of problem solving tools effectively
  • Develop their ability to think “outside the box”
  • Have obtained the necessary skills to make better business decisions
  • Recognise the difference between solving problems and finding solutions
  • Takeaway a toolkit of creative techniques to enable them to cope with the challenges which lie ahead
  • Determine pragmatic methods for effective management decision making
  • Appreciate the impact of personality on the decision making process
  • Evaluate and apply a structured approach to generate solutions to organisational issues when making decisions
  • Assess personal and organisational decision making creativity and set an agenda for progression
  • Apply appropriate creative analysis techniques that generate successful solutions

Target Audience

  • This programme is designed specifically for those professionals and managers from almost any area: HR, IT, Finance, Operations, Marketing and Strategic Planning. Including:
  • Technical and financial professionals making complex decisions – either short, medium or long-term
  • Supervisors and managers who wish to increase their effectiveness in problem analysis, developing creative solutions and decision making
  • Senior managers seeking to improve their own and their department’s approach to decision making and problem solving in a timely manner


The Design thinking training course will involve the use of high impact visual aids, case study exercises, reference manual, story-telling, examples of best practice and appropriate video/DVD material. The use of flip-charts, syndicate programmes and peer review sessions will encourage a fully participative and enjoyable event.

Course Modules

Module 1: Defining the problem and fundamental principles
Module 2: Find Creative Solutions using creativity tools
Module 3: Reverse Brainstorming – PDCA LEAN METHODS and Effect diagrams
Module 4: Evaluate and select solutions – practical short cuts for quick decisions
Module 5: Problem Solving – A Summary of Advanced Techniques
Module 6: Developing critical and analytical thinking
Module 7: Developing creative thinking
Module 8: Communicating your ideas and decisions to your team
Module 9: Communicating y++

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RRP RM3,815/DAY   SAVE RM1,145

*T&C Applies

Get To Know The Trainer

Trainer Wijen


Wijen has conducted training interventions in various industries; hotels, small scale industries, minor & major manufacturing industries, Oil and Gas, government units, FMCG Industry Telecommunication companies, public sectors, universities, colleges, schools & other educational institutions and corporate companies. He brings to table a proven expertise in identifying training needs, designing training content, developing centres and his Unique skills of presentation.


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