Knowledge Management (Online Training)


Course Objectives

Knowledge is the full utilization of information and data, coupled with the potential of people’s skills, competencies, ideas, intuitions, commitments and motivations.

In today’s economy, knowledge is people, money, leverage, learning, flexibility, power, and competitive advantage. Knowledge is more relevant to sustained business than capital, labor or land, and it represents the competitive advantage of individuals who can manage knowledge well. Nevertheless, it remains the most neglected asset. It is more than justified true belief and is essential for action, performance and adaptation. Knowledge provides the ability to respond to novel situations, and brings out the best of individuals.

Participants will learn how to:

  • Understand the importance of KM
  • Play a major role in shaping the requirements for yourself/your work
  • Differentiate the various types of knowledge
  • Enhance knowledge preservation
  • Elevate competitiveness for you and organization
  • Help in staff retention

Target Audience

This training program is tailor made for leaders, managers, heads of department, executives, officers, engineers, supervisors and those who are interested in understanding and learning KM.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1: Definition of Knowledge
  • Module 2: Who owns the knowledge anyway? Company or individual?
  • Module 3: Challenges of Knowledge
  • Module 4: What is Knowledge Management (KM)?
  • Module 5: Why should we apply KM?
  • Module 6: Smart Individuals and Companies – how do they handle KM? A case study
    – codification
    – personalization
    – roles of technology
    – roles of system
  • Module 7: Step by step guide to KM
  • Module 8: Types of Knowledge
    – explicit
    – tacit
  • Module 9: Principles of KM
    – learn before doing
    – learn while doing
    – learn after doing
  • Module 10: Can you withstand the loss of knowledge and knowledgeable people or will you be in panic mode?
  • Module 11: Knowledge preservation: how to prevent loss of knowledge?
    – the flexibility chart
    – the “manual”
    – the systemization of KM to achieve perpetuation
  • Module 12: Relationship between KM, Job Security, Succession Planning, and Talent Management
  • Module 13: Life Long Learning for yourself & Learning Organization: what to do about this?
  • Module 14: Longevity, Job Security and performance perpetuation: The breathing, living individual and organization

Get To Know The Trainer

Trainer Andrew


Andrew has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioral change, and Critical & Creative Thinking.

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  • 8 hours (4 hrs x 2 days) of Live Online / Virtual Training
  • E-Workbook
  • Pre & Post Assessment
  • E-Cert


  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • HRDF Certified & Claimable



RRP RM2,250/DAY   SAVE RM500

*T&C Applies


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