Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.
Ismail has conducted various management training programmes such as Managerial and Leadership Skills, Executive & Supervisory Development, Training Needs Analysis, Excellent Work Culture, Communication and Interpersonal Relations, Quality Customer Service, Customer Relationship Management, Presentation Skills, Train The Trainer, Office Management, File and Record Management, Teamwork and Team Building, English for Business Communication, Business and Report Writing Skills, Total Quality Management and other related management skills
As a trainer and consultant, Ismail has helped many of his course participants achieve their potentials through his deliveries and consultancy. He was also the leading consultant responsible for carrying out training needs analysis for SMIs under the Human Resources Development Council (HRDC) scheme.
Among organizations that have benefited from his training and consultancy include Aluminium Company of Malaysia (ALCOM), Johore Corporation, Malaysia Airports Berhad, Perbadanan Usahawan Nasional Berhad (PUNB), TMNET, Felda Palm Industries, Felda Rubber Products, Jabil Circuit (Penang), FELCRA, RISDA, SIRIM, National Institute of Occupational Safety And Health (NIOSH), Ministry of International Trade and Industry, Malaysian Industrial Development Authority (MIDA), Universiti Tun Abdul Razak (UNITAR), Kementerian Pengangkutan, Perbadanan Kemajuan Negeri Pahang, Malaysia Truck and Bus, Tan Chong Motors, Sabah Electricity Sdn Bhd, Telekom Malaysia Sabah, Telekom Malaysia Sarawak, SEDC Sarawak, Institut Perkhidmatan Awam Brunei, Kementerian Pembangunan Brunei and Brunei Investment Agency, among others.