Customer Service > Magnetic Customer Service using NLP

Magnetic Customer Service using NLP

Course Objectives

Customers are the life-blood of your business, especially in a tough economy. No matter how high-tech a company becomes, it still needs customers to stay relevant. When you win over your customers’ hearts and minds, you not only survive but succeed while others struggle. This workshop helps you win and retain loyal and passionate customers using NLP (Neuro-Linguistic Programming) strategies that are easy to use.

In this program, you will learn how to:

Tackle customer expectations based on their personality type
Enhance your service by knowing what customers really want
Open up opportunities to attract and retain customers
Handle difficult customers professionally

Target Audience

Executives, Managers, HODs, Project Teams, Supervisors, Front-Liners, Administrative Staff and Sales Professionals

Methodology

Approach: 40% interactive sharing, 40% activities, 20% group presentation.

Course Modules

Module 1: Fundamentals of Excellent Service – Who am I serving?
Module 2: How to Communicate with your Customer’s Heart and Mind
Module 3: Delight your Customer using a Positive Service Culture
Module 4: How to Handle Difficult customers

Get To Know The Trainer

Trainer Alvin

4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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