Effective Communication,Influential and Problem-Solving Skills

Course Objectives

• Sequence your statements efficiently to get maximum effect
• Deliver your potentially negative message and get a good response
• Use a simple technique to reinforce behaviour of team members
• Say No and be loved for it!
• Uunderstand the creative problem solving process
• Identify key questions to ask
• Write solid problem statements that clearly underlines the problem
• Successfully utilise idea generating tools, such as brainstorming
• Developing a criterion to assess the solution to meet the needs and wants
• Perform final analysis in selecting the optimal solution

Target Audience

• Human Resources
• Managers
• Heads of Departments

Methodology

LECTURE, INDIVIDUAL & GROUP ACTIVITY, FEEDBACK SESSIONS, DISCUSSIONS, DEMONSTRATION, BUSINESS GAMES, ROLE PLAYS.

The workshop is very interactive developed with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme

Course Modules

Module 1: How to Get Anyone to Do Anything?

Module 2: How to Give Feedback

Module 3: How to Encourage

Module 4: How to Say No

Module 5: The Problem Solving Method

Module 6: Gathering Information

Module 7: Problem Definition

Module 8: Generating Solutions

Module 9: Analyzing Solutions (Analytical Thinking Part 1)

Module 10: Selecting a Solution (Analytical Thinking Part 2)

Module 11: Planning Your Next Steps