Interpersonal And Communication Skills

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Course Objectives

  • Define what are interpersonal skills
  • Explain why interpersonal skills are important in work situation and life
  • Elaborate some important personal skills
  • Elaborate the characteristics of personality and interpersonal style
  • Develop and improve interpersonal skills by applying some practical tips in work and life situations
  • Identify and solve common issues in interpersonal relations and avoid interpersonal conflicts
  • Master the interpersonal communication process
  • Describe and apply non-verbal communication
  • Define and master effective interpersonal communication

Target Audience

Open to all

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

  • MODULE 1 : WHAT ARE “INTERPERSONAL SKILLS”?

  • MODULE 2 : UNDERSTANDING PERSONALITY STYLES

  • MODULE 3 : SOME ESSENTIAL INTERPERSONAL SKILLS

  • MODULE 4 : INTERPERSONAL COMMUNICATION

  • MODULE 5 : BARRIERS TO EFFECTIVE COMMUNICATION

  • MODULE 6 : NON-VERBAL COMMUNICATION

Get To Know The Trainer

Trainer Ismail

Trainer Ismail

 4.5

Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.

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COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,799/DAY

RRP RM2,480/DAY   SAVE RM681

*T&C Applies

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