Managing Conflict Through Problem Solving

Course Objectives

Understand the reasons for and the causes of Conflicts  Identify process issues behind Conflicts  Manage Conflicts through intellect and emotion  Apply behavior modification strategies to manage Conflict  Create a win-win communication pattern to solve problems and manage Conflicts  Acquire positive assertiveness for managing Conflicts  Develop analytical thinking skills for problem solving

Target Audience

All levels of staff ranging from Executives to Directors.

Methodology

Discussions, exercises, learning through experience from practical group work.

Course Modules

MODULE 1: WHAT IS CONFLICT AND WHY IT OCCURS
MODULE 2: MANAGING PEOPLE TO MANAGE CONFLICT
MODULE 3: BUSINESS PROCESSES AS CONFLICT POINTS
MODULE 4: IQ & EQ IN CONFLICT MANAGEMENT
MODULE 5: THE ‘I’ IN CONFLICT
MODULE 6: PROBLEM SOLVING THROUGH EFFECTIVE COMMUNICATION
MODULE 7: BEING ASSERTIVE TO MANAGE CONFLICT
MODULE 8: THINKING THROUGH A PROBLEM