Business Communication > Assertive Behaviour

Assertive Behaviour

Course Objectives

By the end of our Confidence Building training and Assertiveness course you will be able to:

Recognise the link between assertiveness, confidence and self-esteem
Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers
Handle difficult situations and people confidently and assertively
Deal with criticism, confrontation, anger, and negativity effectively and positively
Overcome feelings of apprehension and understand the importance of language and body language to assertiveness
Develop techniques for better working relationships using assertiveness.

Target Audience

Methodology

The best route to becoming more confident in work situations begins with a decision to do something about it.

Course Modules

MODULE 1 : Understanding Different Styles of Behaviour
MODULE 2 : Recognising Your Own Style and Behaviours
MODULE 3 : Why do People Behave the Way They Do?
MODULE 4 : Handling Difficult Situations, Problems and Conflicts
MODULE 5 : Assertive, Persuasive and Positive Communication
MODULE 6 : Assertive Techniques
MODULE 7 : Your Ongoing Assertiveness Development

Get To Know The Trainer

Trainer Wijen

4.5

Wijen has conducted training interventions in various industries; hotels, small scale industries, minor & major manufacturing industries, Oil and Gas, government units, FMCG Industry Telecommunication companies, public sectors, universities, colleges, schools & other educational institutions and corporate companies. He brings to table a proven expertise in identifying training needs, designing training content, developing centres and his Unique skills of presentation.

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