Getting customer to say “Yes” in our telephone conversation require skills and structure. Being persuasive in our conversation is the key to allow customer to be open in telling us their needs and wants. It is also important for us to achieve our call objective.
At the same time, every customer will have different kind of personality and it is important for us to be aware and find out the right way in managing every call with a professional image.
David is an NLP Practitioner, an advanced communicator, a committed consultant, a passionate trainer and a champion of numerous public speaking and evaluation competitions. He brings to his programs his experience from his journey from loser to champion as well as his over 20 years of experience in IT, Sales, Retail, Insurance, Customer Service and Training.
RM2,860/DAY SAVE RM860
Delivering A Five-Star Customer Service Experience
Effective Telephone Call Handling
Quality Customer Service
Customer Service 101
RM1,150/day SAVE RM325
Dazzle Customers With Delightful Service (Online Training)
RM1,250/day SAVE RM251
Consultative Selling Skills (Online Training)
Customer Service (Online Training)
Trainer Dr Alvin
RM1,700/day SAVE RM401