Persuasive Telephone Skills In Customer Service

Course Objectives

Getting customer to say “Yes” in our telephone conversation require skills and structure.  Being persuasive in our conversation is the key to allow customer to be open in telling us their needs and wants.  It is also important for us to achieve our call objective.

At the same time, every customer will have different kind of personality and it is important for us to be aware and find out the right way in managing every call with a professional image.

• Set confident in having the courage to present well with a positive image during a telephone conversation
• Having the right structure in telephone conversation to resolve issue and accomplish objective
• Dealing with difficult customers in a professional attitude in every telephone conversation