Customer Service Mindset Training for Sales Managers and Team Leads

Course Objectives

• Identify customer service issues in order to develop a unique competitive advantage and action plan
• Learn key analytical approach to improve service
• Align your organization with your service strategy by integrating staff service performance
• Identify preventive action and generate service ideas on how they can be applied to your organization
• Incorporate customer needs into your strategic planning
• Recognize how the actions of customers, competitors and your own company determine the outcomes in your markets
• Determine the best approach to excel in service
• Changing and developing service mind-set
• Developing ownership & accountability

Target Audience

Sales Managers, Senior Managers and General Managers

Methodology

This stimulating program will maximizes the understanding and learning through lecture, role-play, case studies and NLP experience learning.

Course Modules

Module 1: Why We Need Strong Customer Service Mindset for Managers
Module 2: Developing Customer Service Process
Module 3: Understanding Your Organization’s Mission
Module 4: Assessing the External Environment
Module 5: Understanding Your Internal Environment
Module 6: Formulating Your Service Mindset