Effective Retail Sales & Customer’s Experience Skills Training with NLP

Course Objectives

• Discover the success secrets of the top Sales Promoters
• Influencing customer to buy your proposal using NLP
• Master an easy-to-follow influencing / selling guide to getting anyone to buy from you instantly
• Master the art of listening
• Recognize buyer’s motivations instantly
• Having a personal introduction, that arouses interest and build trust instantly using building trust skills
• Rid your sales “fear” and “procrastination” permanently
• Naturally deploy psychological techniques to create compelling reasons and a desire to purchase your product / service immediately
• Identify the features and benefits in order to upsell
• How to manage difficult customers
• How to handle objections
• Understand different personality and how to manage them
• Develop Proactive Attitude and Be Confident

Target Audience

Specially designed for all retail promoters, consultants or any personnel in the retail front line that want to increase their sales and customer service skills

Methodology

Delivered through lectures, case studies, role-plays and group activities

Course Modules

Module 1: What Is Sales & Customer Experience (SCE) – How It Helps To Improve Retail Sales Target?
Module 2: The Professional SCE’s Sales Process
Module 3: How Retail Promoters Build Relationship With Customers
Module 4: How To Use Influence, Matching & Mirroring To Build Rapport With Customers
Module 5: How To Influence Customers (NLP)
Module 6: Mastering The Art of Listening
Module 7: How to Identify Your Customers’ Buying Needs
Module 8: How to Present, Convince and Persuade Effectively To Different Customers
Module 9: How to Close The Sales (NLP)
Module 10: How to Handle Objection