Performance Management– KPI & Appraisal

Course Objectives

Upon completion of this programme, the participants will be able to:

• Identify and set relevant and important KPIs
• Align corporate and individual KPIs
• Guide staff to identify relevant KPIs
• List the key elements of performance management
• Explain the challenges and pitfall of performance appraisal
• Provide Effective feedback
• Establish SMART goal / KPI

Target Audience

This workshop is suitable for Senior Managers, Senior Executives, HR professionals, Line Managers and anyone who has to conduct performance appraisal and goal setting.

Methodology

• Lectures
• Indoor activities
• Skill practice
• Group discussion
• Presentation
• Case study

Course Modules

MODULE 1 – INTRODUCTION
MODULE 2 – PERFORMANCE MANAGEMENT SYSTEM (PMS)
MODULE 3 – KEY PERFORMANCE INDICATORS (KPI)
MODULE 4 – PERFORMANCE MONITORING AND REVIEW
MODULE 5 – PERFORMANCE APPRAISAL (PA)