Interviewing, Selection & Hiring: How to Get The Right Person For the Right Job (Online Training)

Course Objectives

The foundation for a successful organization is hiring good people, more so from the fact that firing bad or mediocre personnel often ends up costing the organization money, time, frustration to say the least. Organizations should therefore realize that it is essential to establish a good process for hiring key individuals. This session aims to give you some solid principles along the path of landing you the right candidate.

Participants will learn how to:

• Have a process for creating competency requirements for any given position
• Understand why behavioral interviews are more accurate than traditional interviews.
  Identify and apply the principles of behavior-based interviews, and performance-based selection methods.
• Create behavior-based interview questions
• Enhance professional interviewing skills with effective communication strategies and behavioral interviews techniques
• Role play and practice using behavioral interviewing skills

Target Audience

Managers, Executives, Officers, and those in the Supervisory capacity, and HR practitioners from all industries.

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

• Module 1: The Importance of Hiring the Right People
  – The cost of hiring errors

• Module 2: Why Behavioral Interviewing?
  – From the applicant’s point of view
  – From a manager’s point of view
  – From a human resource perspective
  – What the research tells us about better interviewing

• Module 3: Before the Interview
  – Conduct a Job Analysis
  – Recognize critical incidents
  – Identify competencies and performance dimensions
  – Develop job descriptions
  – Prepare neutral job applications

• Module 4: Forming the Interview Questions
  – Writing the questions
  – Developing the response you are looking for
  – Developing rating scales
  – Making ratings reliable (consistent)

• Module 5: Developing an Interview Format
  – Develop rapport
  – Structure the interview process
  – Gather predictive information
  – Sell your organization
  – Gain a commitment
  – Conclude the interview

• Module 6: Interviewing Techniques
  – Create a comfortable atmosphere
  – Ask open questions and probe answers
  – Use active listening skills
  – Pause, clarify, summarize
  – Record applicant responses

• Module 7: Interviewer Errors to Watch Out for
  – Leniency/stringency
  – Error of central tendency
  – Halo/horns effect
  – Talking too much

• Module 8: Conduct Practice Interviews