Strategic Performance Measurement and Appraisal ( Using Balance Scorecard )

Course Modules

MODULE 1- THE IMPORTANCE OF MANAGING AND APPRAISING WORKFORCE PERFORMANCE

• The definition of performance measurement and appraisal
• The benefits of performance measurement and appraisal in the context of
  • Strategic application of ‘Plan – Organise –Lead – Control’ Cycle towards competitive business management
  • Tactical application of ‘Plan – Do – Check –Act’ Cycle towards organisational effectiveness and efficiency
  • Effective implementation of continuous improvement towards operational efficiency
  • Fostering a highly motivated workforce through performance-based reward and recognition

MODULE 2 – APPLICATION OF BALANCED SCORECARD IN MANAGING AND APPRAISING WORKFORCE PERFORMANCE

• Introduction to the framework of Balanced Scorecard and its importance
• The FOUR (4) performance perspectives of Balanced Scorecard
  • Perspective 1: To succeed financially, how should we appear to our shareholders
  • Perspective 2: To be a preferred product/ service provider, how should we appear to our customers
  • Perspective 3: To satisfy our customers and shareholders, what business processes should we excel at
  • Perspective 4: To excel in our processes, what should be do to build our ability

MODULE 3 – TRANSLATE WORKFORCE KEY PERFORMANCE AREAS INTO KEY PERFORMANCE INDICATORS

• Establish Key Performance Areas (KPA) in the context of
  • Financial Target Achievement
  • Customer’s Requirements/ Satisfaction Assurance
  • Internal Process Improvement Initiatives
    • Human Capital or Talent Development
  • Set Key Performance Indicators (KPI) for the above FOUR (4) key performance areas
    • The financial scorecard
    • The customer scorecard
    • The internal process scorecard
    • The learning & development scorecard
    • Measure workforce performance (Quantitative Perspective)
      • How to initiate?
      • How to execute?
      • How to record?