Human Resource > Training Needs Analysis and Training Evaluation

Training Needs Analysis and Training Evaluation

Course Objectives

At the end of this session, participants should be able to:

Apply the THREE (3) criteria to establish technical training interventions
Apply the FOUR (4) criteria to establish soft skills training interventions
Apply the FOUR (4) steps to establish training plan
Apply the FOUR (4) levels of training evaluation

Target Audience

managers, and executives

Methodology

This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities, Q&A, etc.)

Course Modules

The THREE (3) criteria to establish technical training interventions

Establish technical competency-set in the financial perspective
What are the competencies required?
What is the current competency gap?
What are the desired training intervention?
Establish technical competency-set in the customer perspective
What are the competencies required?
What is the current competency gap?
What are the desired training inteDrvention?
Establish technical competency-set in the internal process perspective
What are the competencies required?
What is the current competency gap?
What are the desired training interventions?

The FOUR (4) criteria to establish soft skills training interventions

Establish the fundamental competency framework in the context of Workplace Thinking Capabilities
What are the key competencies required?
What is the current competency gap?
What are the key training needs?
Establish the fundamental competency framework in the context of Workplace Communication Capabilities
What are the key competencies required?
What is the current competency gap?
What are the key training needs?
Establish the fundamental competency framework in the context of Workplace People Management Capabilities
What are the key competencies required?
What is the current competency gap?
What are the key training needs?
Establish the fundamental competency framework in the context of Workplace Execution Capabilities
What are the key competencies required?
What is the current competency gap?
What are the key training needs?

The FOUR (4) steps to develop training plan

Step 1: Endorse competency framework for both technical and soft skills, according to job position and function
Step 2: Perform competency gap survey
Step 3: Determine the TOP 3 competency gap, according to job position and function
Step 4: Develop training plan

The FOUR (4) levels of training evaluation

Level 1: Evaluate effectiveness of training implementation

Perspective 1: Training relevance
Perspective 2: Trainer’s competency
Perspective 3: Training environment conduciveness

Level 2: Perform knowledge assessment

Method 1: Oral assessment
Method 2: Written assessment

Level 3: Conduct performance assessment

Method 1: Workplace observation
Method 2: Practical assessment

Level 4: Analyse training return of investment

Link training investment to process improvement
Link training investment to customer satisfaction
Link training investment to cost improvement

Get To Know The Trainer

Trainer P.G

Paul graduated with a Bachelor of Marketing and E-Commerce from University of Curtin, Australia. He also attained a Diploma in Hotel Catering and Management from the American Hotel and Motel Association. He is a Certified Trainer under the Pembangunan Sumber Manusia Berhad (Ministry of Human Resource, Malaysia).

VIEW PROFILE