Efficient Secretarial Skills

Course Objectives

• Prioritise and cope with multiple tasks without missing deadlines
• Think like a Manager – planning, making decisions and solving problems
• Manage their thoughts and feelings to improve self-confidence and self-empowerment
• Communicate effectively and assertively at all levels and in all situations
• Manage paperwork, diaries, meetings, presentations, and phones more effectively

Target Audience

Delegates should have several years’ experience and be comfortable with the requirements of their role and have the sense that they are able to take on greater responsibilities now or in the near future. This in particular applies to: –

• Ambitious PA’s and secretaries who are confident in their current position
• Those who wish to be more proactive, grow in their position and take on more management responsibility.
• PA’s and secretaries who wish to increase their portfolio of skills and competences
• Senior Administrators who wish to improve their effectiveness or promotional prospects

Methodology

The seminar is based on a combination of interactive activities – group and individual exercises, case studies, role plays and discussions – along with formal inputs.

The environment will be a supportive one in which individuals with varying degrees of experience will be encouraged to share the approaches they currently use as well as try out new ones that they encounter on the course. The course Tutor will be on hand to answer any questions a delegate may have and to act as a facilitator for building and applying new approaches.

We aim for this to be an enjoyable as well as a learning experience and feel that the mix of style and learning techniques will prove valuable to those that attend. The tutor is available to discuss any personal or private problems each day.

Course Modules

Module One: Essential Administrative Skills
Module Two: Building Professional Rapport
Module Three: Personality & Image
Module Four: Professional Image Management