Analytical Support for Decision Making

Course Objectives

• The relevance and importance of data and decisions in business and management
• Getting the right data
• Making sense of the data
• Business analysis and forecasting
• Dealing with uncertainty and making trade-offs
• Presenting results effectively

Target Audience

Ideal for employees at all levels required to make decisions and implement plans based upon valid data and models through application of basic skills, tools and techniques of business analysis. Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.

Methodology

Emphasis is placed on learning by action and each module features presentations, structured learning experiences, facilitated discussions, individual and group activities. Throughout the course, participants are encouraged to directly apply learning to their organizational context.

Course Modules

• Module 1: Data Management Skills
• Module 2: Data Collection
• Module 3: Making Sense of Data
• Module 4: Visual Description of Data
• Module 5: Summarizing Data
• Module 6: Probability and probability distributions
• Module 7: Using Statistical Distribution
• Module 8: Estimation
• Module 9: Analyzing Relationships
• Module 10: Communication