Problem Solving > Problem Solving And Decision Making

Problem Solving And Decision Making

Course Objectives

Identify the key guidelines in solving problems
Explain and implement the six stages of problem solving
Appreciate the complexity of identifying and solving complex problems using workable tools
Describe the four major decision making styles among individuals
Enhance knowledge and skills in different decision making techniques and methodologies – individually and as a team
Apply various problem solving and decision making strategies to suit the situation

Target Audience

Open to all

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

MODULE 1 : WHAT IS A PROBLEM?
MODULE 2 : SIX STAGES OF PROBLEM SOLVING
MODULE 3 : STAGE 1 : PROBLEM IDENTIFICATION
MODULE 4 : STAGE 2 : STRUCTURING THE PROBLEM
MODULE 5 : STAGE 3 : POSSIBLE SOLUTIONS
MODULE 6 : STAGE 4 : MAKING A DECISION
MODULE 7 : STAGE 5 : IMPLEMENTATION
MODULE 8 : STAGE 6 : FEEDBACK

Get To Know The Trainer

Trainer Ismail

4.5

Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.

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