In business, change is a constant and inevitable. More so now, the whole business environment is changing and evolving. Often the hardest changes to understand and adjust to are the ones that are unexpected and out of our control: a global pandemic, a recession, or a major disaster. Changes of this magnitude can be difficult to come to terms with, but people often find that their experience of them can be made better or worse depending on their reaction and their attitude.
Participants will learn to:
Executives, Managers, HODs, Project Teams, Supervisors, Front-Liners and Administrative Staff.
This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.
Module 1 – Change And How To Deal With It
– What is Change?
Key points about change
Definitions and Examples
Module 2 – William Bridges’ Change Cycle
– Bridges 3-phases Change Process
Endings – Neutral Zone – Beginnings
Module 3 – The Human Reaction To Change
– How people response to change
Control and change
How can we use human reaction to manage change?
Daryl Conner’s interpretation of the human response to change: The Innovators; The Early Adopters; The Early Majority; The Late Majority; The Late Adopters; The Diehards
Module 4 – The Pace Of Change
– Claes Janssen Framework
The Four Room Apartment
Denial – Confusion – Renewal – Contentment
Module 5 – Dealing With Resistance
– What resistance is?
How we can overcome it to make change stick
Module 6 – Adapting To Change
– How to become resilient to change?
Connor’s five keys to Resiliency
Module 7 – Strategies For Dealing With Anger & Resistance
– Managing Anger
Dealing with our own anger
Dealing with the anger from others
– Coaching thru Change
Helping people embrace change
Module 8 – Managing Stress
– Stress management
– Adjusting your attitude
Julia is an experienced development and training specialist for over 25 years. She has consulted with organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning to every participant in her classes
ALL IN FROM ONLY
RM3,000/DAY SAVE RM900
Emotional Intelligence (Online Training)
RM1,150/day SAVE RM325
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