Anita Shanmugam

Trainer Anita

CREDENTIALS

  • Bachelor of Business Administration
  • Royal Melbourne Institute Of Technology, Australia
  • NLP Certified Practitioner

LANGUAGE

Spoken

  • English
  • Bahasa Melayu

Written

  • English
  • Bahasa Melayu

INTRODUCTION

Anita  has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

Currently she is a communication skills trainer for all levels including operations, supervisory and managerial staff, conducting training programs in Bahasa Malaysia and English language.  Along with Business Communication, she conducts training programs in Mastering Communication and Learning Skills, Assertive Communication, Team Building, Time Management, EQ and Leadership, Change Management and Personality Development, Business Writing – Communicating and Writing in a Dynamic Style, Mastering the Art of Effective Communication, Structuring and Writing Reports, Preparing Management Reports, Communication and Interpersonal Skills for Executives, Communication and Interpersonal Skills for Managers, Mind mapping, Note Taking and Idea Tree, Excellence in Communication and EQ Using NLP Techniques, as well as Participating and Leading Effective Meetings at the Workplace.

She displays a high level of energy–her sessions are full of enthusiasm and zeal. Anita is very creative and has a vision to train people all across the globe. She has also successfully designed, developed and customized training programs to the unique requirements of the client for various programs.

Anita has conducted many in-house training programmes and has most notably managed and implemented a “Change Process” for her previous company in Malaysia and Singapore.  The training included a very comprehensive team development program, development of communication and interpersonal skills, the training of employees to solve problems and the value of teamwork. She has successfully involved the employees to work in Improvement teams to solve their work problems in a systematic approach, resulting in savings to the company.

Organisations that have benefited from her expertise include Etiqa Insurance And Takaful, Universiti Putra Malaysia, Inti College, Lembaga Tabung Haji, Perodua, Petronas Ferlitlizer, Pacific Mutual, Royal Danish Embassy, Columbia Healthcare, Malaysia Institute Of Accountants, Ranhill Worleyparsons Sdn Bhd, Shell Global Malaysia Sdn Bhd, Titan Petchem (M) Sdn Bhd, Valuecap Sdn Bhd, Kuari Pati Sdn Bhd, Prestariang Technology Sdn Bhd, Chemtube (M) Sdn Bhd, Digi, Bank Negara, Awc Berhad, Kertih Terminals Sdn Bhd, In-Situ Maintainance Service Sdn Bhd, Prestariang Technology Sdn Bhd, Kic Group Sdn Bhd, P.P Steel Service Centre Sdn Bhd, Royal Selangor, Nestle, Star, Idaman Pharma, Hicom Teck See, Sunguard as well as Telekom.

She has been a speaker at conferences, forums and seminars especially for women and personal development. Her program for personal development helps to enhance personal development-self-esteem and self-image. She also lectures part-time at local university on Organizational Behaviour and Business Communication.

She is truly a dynamic trainer who is also a strong believer of integrative learning, which involves multiple levels of intelligence. She believes that training must be relevant to the organization and fun to the participants to achieve a win-win situation for all parties.

AWARDS

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PUBLICATIONS

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ARTICLES

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VIDEOS

TRAINER COURSES

TRAINING GALLERY

4.7

  • 74%
  • 24%
  • 2%
  • 0%
  • 0%
  • SF
    SOON YI FONG
    Junior Executive, Sales

    5

  • HH
    Hiasfanizam Bin Hamzah
    Executive, Sales

    5

  • MZ
    Muhammad Zhafri Bin Zakaria
    Junior Executive, Marketing / Design

    5

  • TS
    Teng Wai Seng
    Manager / Supervisor, Sales

    5

  • HM
    HEY CHIN MIEN
    Senior Executive, Sales

    5

  • YC
    YEO LAI CHOON
    Executive, Sales

    5

  • TI
    TENGKU MAZLINAWATI BINTI TUAN ISMAIL
    Senior Executive, Sales

    5

  • JW
    Jonathan Wee
    Executive, Marketing / Design

    5

    I understand my personality more than ever. Thou one can't hardly change their personalities, we can always guide ourselves in a good way. Thank you.
  • AM
    AMMAR IFWAT BIN MUKHTAR
    Senior Executive, IT Management

    5

  • PY
    PHANG SOO YI
    Executive, Sales

    5

  • LS
    Liew Pay Sun
    Executive, Sales

    5

  • CH
    CALVIN LOCK TEE HONG
    Senior Executive, Sales

    5

  • TH
    Tam Ai Hau
    Senior Executive, Sales

    5

  • CK
    CHEW CHEE KWAN
    Assistant Manager, Sales

    5

  • LK
    LEE SOON KIAT
    Assistant Manager, Sales

    5

  • LE
    Lee Bao En
    Executive, Sales

    5

  • Cj
    Chia Onn jian
    Executive, Sales

    5

  • MS
    Muhammad Shaqayyum bin Sharuddin
    Junior Executive, Customer Service / Hospitality

    5

    The training was perfect for any individual from newbies to professionals.
  • MK
    Muhammad Mustakim Maula Kama
    Junior Executive, Sales

    5

  • Gr
    Ganesh rajoo
    C-Level, Customer Service / Hospitality

    5

  • HM
    Haresh Anand Maniam
    Assistant Manager, Operations

    5

    Good session
  • YV
    Yashven RAj Vigneswaran
    Manager / Supervisor, Customer Service / Hospitality

    5

  • MA
    Muhammad Afiq B Che Mohd Arif
    Junior Executive, IT Management

    5

  • HX
    How Bee Xhe
    Junior Executive, Customer Service / Hospitality

    5

  • MH
    Muhammad Rahmat bin Yusof Hamid
    Executive, IT Management

    5

    Good traning
  • SY
    Siti Mariam Yahood
    Junior Executive, Customer Service / Hospitality

    5

  • MZ
    Muhammad Imran Bin Zulkifli
    Junior Executive, Customer Service / Hospitality

    5

  • RM
    Rachel Menaka
    Executive, Customer Service / Hospitality

    5

    Awesome training!
  • AG
    ANGELA A/P GUNASEGARAN
    Junior Executive, Customer Service / Hospitality

    5

  • AD
    Amila Shafinaz Daut
    Junior Executive, Customer Service / Hospitality

    5

    Great training!
  • RA
    Robenson Antuny
    Executive, Customer Service / Hospitality

    5

    N/A
  • MM
    Muhammad Na'im bin Abdul Malik
    Junior Executive, Customer Service / Hospitality

    5

  • NA
    NOR FARHANA ALI
    Manager / Supervisor, Customer Service / Hospitality

    5

  • JP
    Jegthisvaralaxmi Paramasivam
    Junior Executive, Customer Service / Hospitality

    5

    It was an excellent session
  • NP
    Nurhani Pauzi
    Junior Executive, Customer Service / Hospitality

    5

  • FM
    Fatimah Bt Mazlan
    Senior Executive, Operations

    5

  • TT
    Theepa a/p Thangavelo
    Senior Executive, Customer Service / Hospitality

    5

  • MZ
    Muhammad Nabil Iqbal Bin Zulkefli
    Manager / Supervisor, Operations

    5

    The training is very great and it helps to give more knowledge on sale
  • NA
    Nureen Afiqah
    Junior Executive, Customer Service / Hospitality

    5

  • LC
    Lim Man Chuan
    Junior Executive, Customer Service / Hospitality

    5

  • MR
    Mu'adz Bin Abdul Rahim
    Executive, Operations

    5

  • JK
    Jasbir Kaur
    Executive, Customer Service / Hospitality

    5

  • AR
    Ahmad Lizarman Bin Ramli
    Junior Executive, Customer Service / Hospitality

    5

  • GV
    Grace Victoria
    Senior Executive, Quality Assurance

    5

  • MZ
    Muhammad Zulhelmy bin Zahid
    Junior Executive, Customer Service / Hospitality

    5

    Full of fun, laughing while learning is always the best way. Kudos to Anita for a wonderful presentation
  • Nm
    Norshafika binti mazlan
    Junior Executive, Customer Service / Hospitality

    5

  • FR
    Farah Nabilah Rohaisham
    Junior Executive, Customer Service / Hospitality

    5

  • NS
    Nur Azizah Binti Sawi
    Senior Executive, Quality Assurance

    5

  • MR
    MUHAMMAD HISYAM BIN ROSMI
    Junior Executive, Customer Service / Hospitality

    5

    n
  • NA
    NORSYIFA BINTI ARIFFIN
    Junior Executive, Customer Service / Hospitality

    5

  • SS
    Sashikala Sasidaran
    Executive, Customer Service / Hospitality

    5

  • mf
    muhamad iskandar bin fauzi
    Executive, Customer Service / Hospitality

    5

  • NZ
    Nur Qurratul'aini Mohamad Zaini
    Executive, Customer Service / Hospitality

    5

  • EA
    ELFI ZURAIDHA BINTI ABDULLAH
    Senior Executive, Customer Service / Hospitality

    5

  • LY
    LIEW WOAN YUIN
    Senior Executive, Marketing / Design

    5

  • MR
    Mohd Tauffiq Adhwa Bin Abdul Rashid
    Senior Executive, Quality Assurance

    5

    AWESOME
    AWESOME topic and open mind
  • SZ
    SALMALIZA BINTI ZAINAL
    Executive, Research and Development

    5

  • NB
    Ng Chor Shan Benny
    Executive, Marketing / Design

    5

  • CC
    CHAI CHUAN CHIN
    Senior Executive, IT Management

    5

    Thanks Anita!
    Thanks for the training session.
  • TP
    Tan Hwee Poh
    Manager / Supervisor, Customer Service / Hospitality

    5

    EQ Training
    Enjoy the course for skill upgarde
  • TY
    TAN LEE YIN
    Assistant Manager, Marketing / Design

    5

  • MA
    Muhammad Arif Asat
    Assistant Manager, Marketing / Design

    5

    Recommended to everyone
    Learn a lot of new & positive thing. Thanks for sharing.
  • AP
    Andy Phua
    Assistant Manager, Marketing / Design

    5

    Effective Communication in the Workplace
    Great course, with relevant and useful training materials. Thank you Quorse!
  • LK
    Lim Ming Keng
    Senior Executive, Marketing / Design

    5

    Effective communication with EQ
    Good presenter.
  • EV
    EE KUOK VEE
    Assistant Manager, Customer Service / Hospitality

    5

  • cy
    choi wai yan
    Assistant Manager, Marketing / Design

    5

  • Ni
    Nurul ain idrus
    Junior Executive, Warehousing / Logistics

    5

  • MK
    Michael Kho Chung K'ang

    5

    Customer focused professional selling
    Content was good and capable trainer delivered well
  • CB
    CHAI KIAN BOON

    5

  • AA
    Andrajalia Binti Abdullah

    5

    Kudos!
    Trainer was cheerful and does not make you feel left out. Full engagement throughout the course.
  • WB
    Wee Jit Beng

    5

    5 star rating
    Training content and trainer is great. Only wish that it could be a physical session.
  • AG
    Angela Gohin

    5

    Veey good
  • FW
    Fong Siaw Wen

    5

  • EH
    Edward Hamday

    5

    5
    Five Star
  • SM
    Sumitera V Muniandy

    5

  • KR
    Krisha Cyrawedya Rukmanajati

    5

  • NK
    Naris Khumthong

    5

  • SS
    Siti Shawaliyah Binte Sulaiman

    5

    Awesome Anita Shan!
    Anita was kind, comforting and motivating throughout the course duration. She was helpful and always offered alternatives to situations.
  • SM
    Sumitera V Muniandy

    5

  • LH
    Luqman Hakim

    5

    Superb
    This class gave all i need.
  • P
    Perananth

    5

    Well done!
    Amazing and informative module to gain knowledge from. Recommend this to everyone!
  • ZZ
    Zaireen Binti Zakaria

    5

    Excellent!!
  • SE
    Sharul Afifi Ezwan

    5

    Surpassed Excellent
    All good, not bad at all. Would highly and definitely join another course with the same person
  • PS
    Phattharavadee Sornwieng

    5

  • Ak
    Aziyyati kamaruzaman

    5

  • AT
    Abu Ubaidah Mohmad Tahir

    5

  • SH
    Suzanne How

    5

    Good Lecturer
    Good and excellent.
  • NK
    Nur Shuhada Kasim

    5

  • D
    Devendra

    5

  • SP
    Sangeetha Perumal

    5

    Customer service skills
  • ny
    nurly yana

    5

  • NZ
    NUR SYAFIQAH BINTI ZAHARUDIN

    5

  • LY
    Low Poh Yan

    5

    Postive training ever
    Thanks for the training! We larn a lot and enjoyed so much!
  • TH
    Tan Eng Heng

    5

  • Ls
    Lee lok soo

    5

    Great training
    Excellent
  • KK
    Kate Jy Koo

    5

    Best interpersonal training that I've attended so far
  • AL
    Alicia Lye

    5

    Informative and relaxing training course
  • KT
    Komathi A/P Thannimalayan

    5

    Excellent
  • LY
    Looi Chia Yee

    5

  • TH
    Tang Yin Hong

    5

    Easy to understand
  • LQ
    Lee Li Qin

    5

  • HN
    HooiHooi Ng

    5

  • KW
    Khor Hong Weng

    5

  • IL
    Isabella Loh

    5

  • FY
    Fong Yok Yan

    5

    Best training
    Love the training
  • AZ
    Anis Syazwani bt Zulhapili

    5

  • Km
    Kristy mc mosses a/l mosai

    5

  • AA
    Angelina Mary Anthony

    5

  • RT
    Ratnadewi Tamilarsan

    5

    Excellent training.
  • AS
    Arveen Ganesh A/L Sattiananda

    5

  • LS
    LISHALINI SELVARAJOO

    5

  • MF
    Muhammad Salleh Bin Mohamad Fadil

    5

    Awesome session!
    Session was awesome, very informative and clear explanations on the materials and subjects.
  • LH
    LIM WEI HENG
    Senior Executive, Sales

    4

    fun, get to learn something new
  • FC
    Fong Yong Cheng
    Executive, Sales

    4

  • NA
    NUR AFIQAH BINTI CHE ABDULLAH
    Executive, HR / Learning and Development

    4

  • ES
    EDDIEZAM SALIMSOO
    Manager / Supervisor, HR / Learning and Development

    4

  • YC
    Yaw Wai Chee
    Executive, Customer Service / Hospitality

    4

  • NS
    Ng Khay Seng
    Executive, Sales

    4

  • LF
    Lai Choon Fai
    Junior Executive, Sales

    4

  • CK
    CHOY SIONG KWAI
    Executive, Sales

    4

  • TH
    TEH YUE HOONG
    Executive, Sales

    4

  • WT
    WONG LAI THENG
    Executive, Sales

    4

  • CC
    Ching Foo Chern
    Executive, Sales

    4

  • Cl
    Choo kin leong
    Senior Executive, Sales

    4

  • Nh
    Nurzahirah A hamid
    Junior Executive, Customer Service / Hospitality

    4

    Very useful of training materials.
  • WC
    Wong Chu Chu
    Executive, Customer Service / Hospitality

    4

    lovely trainer
  • LH
    Lim Jing Hui
    Executive, Customer Service / Hospitality

    4

  • NY
    Nurul Basyirah Binti Muhamed Yusof
    Executive, Customer Service / Hospitality

    4

    Anita is the best trainer. all the info I can relate. Thank you Anita
  • yb
    yuzi amyza binti bahari
    Junior Executive, Customer Service / Hospitality

    4

  • WX
    Woon Yi Xuan
    Executive, Customer Service / Hospitality

    4

    The training is helpful!
  • MM
    Muralegaran Manalen
    Executive, Operations

    4

  • Tc
    Tang Boon chong
    Manager / Supervisor, Warehousing / Logistics

    4

    Vwey well prepared and easy understand
  • SH
    Siti Hawa
    Junior Executive, Procurement / Purchasing

    4

  • Am
    Azdhar mizan
    Senior Executive, Customer Service / Hospitality

    4

  • MI
    Muhamad Shahrir Bin Ibrahim
    Senior Executive, Procurement / Purchasing

    4

  • LH
    Lee Suh Huey
    Senior Executive, Marketing / Design

    4

    Effective Communication with EQ
    All good
  • LS
    LOW CHING SOON
    Senior Executive, Marketing / Design

    4

  • BH
    BONG TZE HWANG

    4

  • NT
    Noor Azwina Binti Abu Taib

    4

  • MS
    Muhammad Syahrial

    4

  • SZ
    Siti Hajar Zainal

    4

  • NR
    Nurul Azura Bt Che Yan Rosli

    4

  • SA
    Sirikarn Apariman

    4

  • TY
    Tan Day Yin

    4

    You will able to gain knowledge from this training
    You will able to gain knowledge from this training It is fun to learn new thing & have the opportunity to hand on it as well during the training. It helps us to know how to deal with customer/ client and replying them in a positive way/ tone.
  • NZ
    Nurul Hakeem Ahmad Zabidi

    4

  • LO
    Lynn Oon

    4

    Good course to attend
    able to identified where we are, received guidance, advise, experience sharing.
  • LT
    Lay See Tan

    4

    Great
    Training that everyone should attend at least once.
  • CS
    Choo Hui Sun

    4

  • DT
    Daphne Tan

    4

  • TL
    Tan Kok Leong
    Executive, Sales

    3

  • HS
    HONG WENG SEONG
    Senior Executive, Sales

    3

  • MA
    Mohd Fairuz bin Abd Aziz
    Executive, Operations

    3

OF 16More

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