Customer Service > Customer Service Skills for Online Service Representatives

Customer Service Skills for Online Service Representatives

4.7

Course Objectives

Improve your teams chat etiquette, knowledge and ability to communicate to customers via chat
Develop your ability and confidence in using language in everyday situations
Construct conversational questions and sentences
Know the relevant details of writing effectively
Enhance in your ability in conveying ideas and information
Enhance your confidence, personal and professional image
Write messages clearly and effectively
Be Fully equipped for clear business writing
Be Able to handle written communication with confidence
Discover the power of positive language
Add value to yourself by being well-trained and updated in areas of greatest concern in your profession

Target Audience

This course is beneficial to customer service representatives handle live chat service and calls.

Methodology

Group Discussions, Group Activities Involving Practical Writing Exercises, Communication Activities

Course Modules

Module 1: Understanding Business Communication
Module 2: Being More Articulate and Professional
Module 3: Getting Started in Business Writings
Module 4: Communication Trends Positive and Negative Language
Module 5: Setting Up Chat For Success
Module 6: Sharing Difficult Customer Situations

Get To Know The Trainer

Trainer Anita

4.5

Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

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THIS PUBLIC COURSE INCLUDES

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.7

SM
Sumitera V Muniandy
5
KR
Krisha Cyrawedya Rukmanajati
5
NK
Naris Khumthong
5
SS
Siti Shawaliyah Binte Sulaiman
5
Awesome Anita Shan!
Anita was kind, comforting and motivating throughout the course duration. She was helpful and always offered alternatives to situations.
SM
Sumitera V Muniandy
5
LH
Luqman Hakim
5
Superb
This class gave all i need.
P
Perananth
5
Well done!
Amazing and informative module to gain knowledge from. Recommend this to everyone!
ZZ
Zaireen Binti Zakaria
5
Excellent!!
SE
Sharul Afifi Ezwan
5
Surpassed Excellent
All good, not bad at all. Would highly and definitely join another course with the same person
PS
Phattharavadee Sornwieng
5
Ak
Aziyyati kamaruzaman
5
AT
Abu Ubaidah Mohmad Tahir
5
SH
Suzanne How
5
Good Lecturer
Good and excellent.
NK
Nur Shuhada Kasim
5
D
Devendra
5
SP
Sangeetha Perumal
5
Customer service skills
ny
nurly yana
5
NZ
NUR SYAFIQAH BINTI ZAHARUDIN
5
LY
Low Poh Yan
5
Postive training ever
Thanks for the training! We larn a lot and enjoyed so much!
TH
Tan Eng Heng
5
NT
Noor Azwina Binti Abu Taib
4
MS
Muhammad Syahrial
4
SZ
Siti Hajar Zainal
4
NR
Nurul Azura Bt Che Yan Rosli
4
SA
Sirikarn Apariman
4
TY
Tan Day Yin
4
You will able to gain knowledge from this training
You will able to gain knowledge from this training It is fun to learn new thing & have the opportunity to hand on it as well during the training. It helps us to know how to deal with customer/ client and replying them in a positive way/ tone.
NZ
Nurul Hakeem Ahmad Zabidi
4