Customer Service > Customer Service Skills for Online Service Representatives

Customer Service Skills for Online Service Representatives

Course Objectives

Improve your teams chat etiquette, knowledge and ability to communicate to customers via chat
Develop your ability and confidence in using language in everyday situations
Construct conversational questions and sentences
Know the relevant details of writing effectively
Enhance in your ability in conveying ideas and information
Enhance your confidence, personal and professional image
Write messages clearly and effectively
Be Fully equipped for clear business writing
Be Able to handle written communication with confidence
Discover the power of positive language
Add value to yourself by being well-trained and updated in areas of greatest concern in your profession

Target Audience

This course is beneficial to customer service representatives handle live chat service and calls.

Methodology

Group Discussions, Group Activities Involving Practical Writing Exercises, Communication Activities

Course Modules

Module 1: Understanding Business Communication
Module 2: Being More Articulate and Professional
Module 3: Getting Started in Business Writings
Module 4: Communication Trends Positive and Negative Language
Module 5: Setting Up Chat For Success
Module 6: Sharing Difficult Customer Situations

Get To Know The Trainer

Trainer Anita

4.5

Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

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